on 5 May 2009
Clive Lewis succeeds in this book to offer guidance that will be of enormous benefit to any leader who has to navigate interpersonal conflict within her/his team. But it doesn't stop there. He properly describes the book as "A handbook for anyone interested in employee engagement and building better relationships at work." Lewis was an HR Director before starting his consulting company. So he can speak in terms that HR personnel will understand. He even provides an appendix with forms for conducting the various phases of a conflict resolution process: sample agreement to mediation, sample resolution agreement, sample evaluation form, etc.