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on 21 May 2012
I bought this book having already read 'Understanding Reasonable Force' & 'Understanding Unreasonable Force' both co-written by Mark Dawes, and was very impressed by this book also.
This is a great book for understanding what makes employees and employers tick, and what areas do cause conflict. This book puts accross in a very clear and detailed way the manner in which companies and corporations can alienate they're employees and how this negatively effects their business (chapter 2, customers should come second). As well as detailing this subject it offers stratagies to change things for the better, and gives examples as to how putting the employee first will actualy encourage employees to want to take care of your business (chapte 3, employees first).

EVERYONE who reads this book will get something from it!!!
This is a must read for every manager and employer!!!

Most of us are used to the usual nanny state rubbish about 'empowerment' which usualy means blamming someone else and shirking responsibility. Everything bad that happens at work and in our personal lives is now 'societies' fault, but this book shows how poor relations and double standards do develop and who is really responsible, and what we can all do to help put things right.

Most of you will feel the contents of this book are simply common sense, but i would urge you to read it as it goes beyond that and is well researched on the subject too.
Mark comes from a prison service bakground, as i do, and i can relate personaly to some of the examples given. However, this text goes much further than that, and would be usefull to employees and employers alike. Every example Mark gives of bad employment practices i see as an employee, and union rep, in a privately run prison. I am so very tempted to buy another copy of this book and leave it the bosses pigeon hole as i am sure there is a lot in here he and his corporate bosses could get out of it (if they were willing to listen).
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on 18 September 1999
Mark Dawes presents a useful and realistic picture of work related violence. Although his writing style can at times be a little confusing, the book gives sound information on relevant legislation in relation to violence in the workplace and offers useful background information as well as practical strategies.
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