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15 of 16 people found the following review helpful
5.0 out of 5 stars A worthy update
I've always been wary of books with ISO9000 or ISO9001 in their title as they often end up being a guide on how to get certified with the minimum of fuss. Users of such books will often obtain an ISO9001 certificate for their company - but at what cost to the overall business? In David Hoyle's guide to the ISO9000 family of standards, he includes the inevitable content...
Published on 6 July 2009 by Steve @ Aberdeen

versus
3.0 out of 5 stars Not light reading
Good as a reference work, but you can't read it.

I'll leave this one on the shelf unless I need to check a particular point.
Published 13 months ago by Gordon_M


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15 of 16 people found the following review helpful
5.0 out of 5 stars A worthy update, 6 July 2009
By 
This review is from: ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard (Paperback)
I've always been wary of books with ISO9000 or ISO9001 in their title as they often end up being a guide on how to get certified with the minimum of fuss. Users of such books will often obtain an ISO9001 certificate for their company - but at what cost to the overall business? In David Hoyle's guide to the ISO9000 family of standards, he includes the inevitable content on what is required to comply with ISO9001, but readers are left in no doubt that it should not be taken in isolation.

In this, the sixth edition of his book, David Hoyle's taken the opportunity of a relatively minor change to ISO9001 (from the 2000 to 2008 version) to conduct a major overhaul to the structure of his guidance. He writes at length on many of the misunderstandings and pitfalls present in seeing ISO9001 as the Holy Grail of management systems. When, in the latter half of this weighty tome, he gets down to guidance on complying with the standard he offers no quick fixes - users of this book are in real danger of developing management systems that actually help to improve their business!
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6 of 7 people found the following review helpful
5.0 out of 5 stars SETTING ITS OWN STANDARD, 21 July 2009
By 
Peter K. Fraser (Scotland, UK) - See all my reviews
(REAL NAME)   
This review is from: ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard (Paperback)
This is a practical, realistic assessment of what any manager needs to understand to avoid the pitfalls encountered by the (many) organisations which have found that ISO9001 has not achieved its objectives - or perhaps which have not set themselves constructive goals when designing their own management system.

The book sets its own standard (which could usefully be adopted by those who wrote the international standard itself) by responding to feedback from readers and adding sections to address topics in the standard and recent developments on management thinking which are known to have caused difficulty.

It explains a number of the flawed approaches to implementation of ISO9001 and highlights, challenges and clarifies fundamental weaknesses in a number of the standard's definitions and the way in which they are used.

These include essential, but often misunderstood, concepts such as "preventive action" and "business process", as well as "the process approach", the "model of a process-based system" and "systems thinking". It also offers useful advice on areas such as the involvement of people and the related human factors which are an essential part of any manager's role.

The author continually emphasises the importance of clarifying and meeting objectives, whether at the business level or for an individual process. The book provides an accessible and very usable reference guide for management whether or not ISO9001 certification is the goal. It addresses those factors which can affect good process design and system management and puts them in the context of standards compliance for those organisations which choose to follow that route.
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8 of 10 people found the following review helpful
5.0 out of 5 stars BUY IT NOW AND SAVE MONEY, 10 July 2009
By 
This review is from: ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard (Paperback)
David Hoyle has written a book that will save any company money if they implement even small amounts of the book. It will help you understand the new standard and its requirements and gives so much information that in my opinion you would be wasting your money if you bought the standard. Of course it does not copy the standard but does give you all the information you need to implement it without bothering to read the standard)!
This book should be compulsory reading for anyone with a business and regardless of any standard the business desires, this book will show you how to implement a standard without damaging the business.
Students will learn how to implement a good business standard and will avoid all of the pitfalls of of "how to do it the wrong way". It should be compulsory reading for any student of management systems.
It is the most comprehensive book on good business management that I have ever read and even better than David Hoyles version 5. This is a complete rewrite that includes how to successfully integrate management.
I think the book should be called how to have a successful integrated management system and get ISO 9001 for free! The only thing I do not like about the book is the title - it does not do the book justice.
This book will work for any standard that you want to implement, any change that you want to make to a business and should be used to train senior managers so that they understand real business life and how to change it succesfully.
The last bit of the book explains in detail what you need to change to integrate the ISO 9001 standard successfully into your system and to explain why it is necessary and how it is demonstrated. This should be compulsory reading for all auditors - both internal and external!
I have been a business manager for 34 year, a chemist, a Fellow of the Chartered Quality Institute, I hold a NEBOSH Diploma in Environmental Management and am currently studying for the NEBOSH Diploma in Health and Safety Management and can definitely say this is one of the best business management books that I have read.
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4.0 out of 5 stars Good, informative book, 25 Nov 2013
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My third ISO9000 handbook by this author over my years as a Quality Manager/Director (more years than I care to mention. Let's just say I started in Quality before BS5750 came out....). An invaluable source of practical advice and guidance.
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3.0 out of 5 stars Not light reading, 17 Mar 2013
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Good as a reference work, but you can't read it.

I'll leave this one on the shelf unless I need to check a particular point.
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1 of 2 people found the following review helpful
5.0 out of 5 stars Weighty Volume broken down into sensible chunks, 28 Jun 2010
This review is from: ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard (Paperback)
This book takes a subject which could be really daunting to tackle on your own and actually makes it interesting!

From the look of the book, it's written in an easy to read (and more importantly - follow) style. There's even links to document templates / checklists on the website.

Should save a fortune in consulting / assesment fees!
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1 of 2 people found the following review helpful
5.0 out of 5 stars CAPABILITYBROWN, 4 Nov 2009
By 
Mr. A. F. Brown "CAPABILITYBROWN" (London, UK) - See all my reviews
(REAL NAME)   
This review is from: ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard (Paperback)
David Hoyle's latest update to the ISO9000 Handbook continues to be one of the most comprehensive coverage's of the world's most important quality standard ISO9001 Quality Management System. The growth of globalization would not be possible without the standard and this book is essential reading and reference for everyone from top management to the quality engineer to improve their understanding, application and improvement of their own quality management system.

The latest version has been considerably extended and now includes the important aspect human or people aspects not commonly found in other books on this subject and now being addressed by the ISOTC176 committee in a new standard `The People Aspects of Quality'.

The basic structure is easy to follow, helpful to the reader and practitioner and of use to the researcher. Its a combination of theory, practice and application making it almost unique in its coverage among books on this subject.

This book is more than a review and outline of the standard. Its focus is more on the importance of Quality Management using the standard as a template and maximisation improvement by its application.

David Hoyle has the passion on the subject to challenge the theory, fundamental and vocabulary with the members of the ISOTC176 drafting committees. This enables him to go behind the core requirement and offer the reader the though process and his elegant solutions on how they can maximise value to their enterprise implementing the standard and how to apply the standard to their enterprise and add value.

David Hoyle's revision is very well written, thoroughly researched, well documented with diagrams and provides a very informative presentation on the current standard. It provides a comprehensive view of the critical factors that make the standard successful in implementing quality management. Each chapter quickly gets to the heart of the topic at hand, illustrating diagrammatically the points he is trying to make.

The chapter comparing the standard with other models will be useful to readers intending to move forward to an excellence model and want to identify the differences to requirements. The book does miss the original Deming Excellence model used in Japan.
The book has a passion for detail examination of the essence of quality management like in the chapter 7 detailed critiques of the systems approach and the important relationship between the system and quality performance. Chapter 8 critique of the process approach will help the many who struggle to understand what is meant and help them in the quality plan stage. The chapter on Continual Improvement will help those enterprises struggling to define CI in their business and case study should help explain ways for them practice and be able to demonstrate the system.

The book, at time probably provides too much information about the implementation of the ISO9001 standard so it is not a book for cover by cover reading but its rightful place as the number 1 reference book on the subject.

David Hoyle has written the bible on the world's most widely known quality standard. For such a dry subject he has made it entertaining. For many readers it will increase their knowledge, for many auditors improve their performance. For many CEOs it may convince them there is value in assessment and approval to the standard and that Quality Management rigorously implemented is an essential element of the survival processes

Tony Brown
Director of Quality (retd) BAE SYSTEMS
UK Expert to ISOTC176 and ISOTC69
Chair CQI SDG
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0 of 1 people found the following review helpful
4.0 out of 5 stars A Brief Review, 2 May 2010
By 
Roy Smith - See all my reviews
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This review is from: ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard (Paperback)
This is a well written and easy to follow book, if you are interested in the subject or require further knowledge its worth buying.
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0 of 1 people found the following review helpful
5.0 out of 5 stars ISO 9000 quality systems handbook review, 30 Nov 2009
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This review is from: ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard (Paperback)
The book is excellent, having had the previous versions and found them very useful, this is one gives all the info I needed
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