Shop now Shop now Shop now Shop All Amazon Fashion Up to 70% off Fashion Cloud Drive Photos Shop now Shop Amazon Fire TV Shop now Shop Fire HD 6 Learn More Shop now Shop now Shop now

Customer Reviews

4.0 out of 5 stars
5 star
4 star
3 star
2 star
1 star
Salesforce Crm: The Definitive Admin Handbook Second Edition
Format: PaperbackChange
Price:£32.29+Free shipping with Amazon Prime

Your rating(Clear)Rate this item
Share your thoughts with other customers

There was a problem filtering reviews right now. Please try again later.

on 15 September 2013
This second edition documents how Salesforce CRM provides extensive support to a sysadmin or manager who runs a group of salespersons. Though upon reflection, the contents of the book are perhaps more geared towards a sysadmin who reports to the manager.

There are useful features, like Organisation wide sharing defaults (OWDs). These let you easily define default levels of access to documents. So you can minimise manual configurations if the sales group increases, or if the accounts or other data they use increase over time. Essentially, it defines what the text calls incisively the baseline access to data that the user does not own. Granted, if your background is in unix or linux administration, this harks back to the concept of a group in unix. The software gives a GUI-level easy way to configure the OWDs.

We also see some data analytics. There is a report generator and dashboards are available. The types of reports are numerous. Templates of commonly expected types have been implemented. But for more customised needs, the book describes what are termed custom report types, as opposed to the standard report types. Perhaps a lengthier discussion on how to make the custom types would have been good. I suspect that here is where the needs of some will gravitate.

As for dashboards, there is a menu driven approach to letting you pick component types - basically these involve common types of graphs, like pie, line or vertical bars. You can easily tinker with your choices to see which looks best.

The book ends with Visualforce, which is a framework for more customisation of Salesforce. Here is possibly a jumping off point to a sequel, just on Visualforce.
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Customers who viewed this item also viewed For Dummies For Dummies by Tom Wong (Paperback - 30 May 2014)

Salesforce CRM - The Definitive Admin Handbook - Third Edition
Salesforce CRM - The Definitive Admin Handbook - Third Edition by Paul Goodey (Paperback - 31 Jan. 2015)

Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.

Sponsored Links

  (What is this?)
From SMB to Enterprise, Grow Faster with the Customer Success Platform.
Master Sales Force Admin in 7 Hrs. Enroll Today and Get 65% Off.
Sales Automation That You Will Love Free For 15 Days. Start Here Now.