Top positive review
3 of 3 people found this helpful
Feedback on the book & course
on 16 July 2012
This publication was fairly well written for this type of material which is by its very nature (being a second source textbook) a rather temporary affair - having to try to keep pace with changes in the examinable material. The fourth edition of this book was sufficient information and presented well enough to enable me to pass the ITIL foundation exam and the online presentation of 'coursework' was a bonus and ideal preparation for the test (even although there were a number of minor issues with it).
All told this publication did what I required of it; saving me money by enabling me to pass the exam without having to fork out on OGC books. It is a text book and the material is fairly dry through no particular fault of the publishers. I wouldn't generally give a textbook five stars and this is no exception, the lack of sufficient similes, meaphors and analogies (which would make the material much more approachable and memorable) are a drawback to be found in most such textbooks and as previously mentioned there are a few minor errors in both the text and the online presentation but these are to be expected in publictions which are regularly reprised such as this.
I'm therefore happy to give this book (especially with the online presentation which did add value for me) four stars.