Top positive review
8 people found this helpful
Excellent introduction and then some
on 12 December 2012
In the dull world of process mapping that I have to undertake as a BA, I found this a useful introduction to various techniques.
Mostly I was looking for information on cross-functional flow charts which I found in this book. It's a fairly easy read with easy to understand diagrams.
I think the problem with some flow diagrams is that real life can throw them a curve ball and so you have to be moderately creative and this is what I found. I actually emailed the author who was extremely helpful.
I think my diagrams have very quickly gone beyond what is taught in this book as a complex department in a large company recently proved. Nevertheless, this is a great reference book and an essential part of any BA's "toolkit".