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on 7 February 1999
A book that appears to be an expanded 30-page usability report. It's good on the analysis approach and results from looking at six sites, but it fails to distill the results into usability guidelines to suit different web site types. The lack of depth beyond the analysis has caused the authors to pad out the book with a numbing amount of repetition of their findings. If you want guidelines you're better off starting with Nielsen's heuristics and adapting them to your web site type.
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on 14 July 2000
This is a book which leaves a strong impression about the importance of navigation. Usability studies are essential because they tell us what the customer wants when visiting a web site. I rate it a five star book because it contains information that makes a real difference when planning the layout of a web site. The message is consistent throughout and leaves a clear picture of how you can apply the findings. A particularly good choice for anybody new to web design.
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