on 7 February 1999
A book that appears to be an expanded 30-page usability report. It's good on the analysis approach and results from looking at six sites, but it fails to distill the results into usability guidelines to suit different web site types. The lack of depth beyond the analysis has caused the authors to pad out the book with a numbing amount of repetition of their findings. If you want guidelines you're better off starting with Nielsen's heuristics and adapting them to your web site type.