Top critical review
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As comprehensive as the "Dummies" titles get
on 20 September 2012
Which as you would obviously infer from the title, is not very.
The "... for Dummies" of any subject matter is meant as an overview of a subject and can not go in to it in proper exam depth. If you're looking for a text to get you through your ITIL Foundation, then I would say this isn't it. Though it does make a good companion text, and is written by a clearly ITIL-passionate service manager, it simply doesn't go to the detail the official ITIL texts do. I didn't fall asleep reading this, so it can't have been, ITIL is some of the driest subject matter I have ever had to read as an IT professional.
So get this for you desk if you would like a good quick reference to your implementation of the ITIL framework. Don't rely on it to get you through the exam.