Deliver First Class Websites is one of hundreds of books on website design. Like the majority of these books (the good ones anyway), Deliver First Class Websites takes the reader step by step through web design from planning and preparing content through design and creating clean code to testing and launching the website. In each section, the author even includes handy checklists so that the web designer can assure that he or she has completed each step in the process.
Although I have read and reviewed countless books on web design, Deliver First Class Websites stood out. Most books of this type approach web design from a purely technological point of view and focus mainly on the code needed to create a good website. I found that this book took a slightly different approach. The goal of a good website as defined by this author was one with good accessibility and flow. Often website designers, and writers of website design books, completely forget that websites are made for people. If these people get frustrated when they can't access information, they will simply leave your site. Thus, good flow and accessibility is vital to a successful website.