Most helpful critical review
3 of 3 people found the following review helpful
Good if you only need UK specific information.
on 26 June 2008
A pretty good summary, although I think it should really have been called '...in UK Retail Banking' as it is completely focussed on the UK perspective.
One complaint would be the quality of the printing. My copy had the spine printed upside down, the page numbers and headers aliened on the wrong side of the page (so that they are hidden in the cleft of the pages), and some of the diagrams were very difficult to read.