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16 of 16 people found the following review helpful
5.0 out of 5 stars First Great Book of Best Practices for Knowledge Management
Although knowledge management is an irresistible concept, your progress in this area is anything but assurred. Knowledge management is a hot topic, but it is usually pushed by people who want to sell you something. As a result, you can end up with a lot of technology that will not help you to manage your knowledge. As insurance against getting started in the wrong...
Published on 27 May 2004 by Donald Mitchell

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8 of 13 people found the following review helpful
3.0 out of 5 stars Not bad - but not good either
I thought that I should share my knowledge of this title having read it during the last two weeks. ;-) First the good points - it's a good introduction to the subject, it's easy to read, and it's interesting (in parts). But I found the writers a little irritating. Have they ever actually been involved in a knowledge-management project? Or, for that matter, any project? I...
Published on 1 April 2001


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16 of 16 people found the following review helpful
5.0 out of 5 stars First Great Book of Best Practices for Knowledge Management, 27 May 2004
By 
Donald Mitchell "Jesus Loves You!" (Thanks for Providing My Reviews over 124,000 Helpful Votes Globally) - See all my reviews
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This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)
Although knowledge management is an irresistible concept, your progress in this area is anything but assurred. Knowledge management is a hot topic, but it is usually pushed by people who want to sell you something. As a result, you can end up with a lot of technology that will not help you to manage your knowledge. As insurance against getting started in the wrong direction, I suggest you read Working Knowledge as a first step.
Davenport and Prusak have examined 39 organizations that are well above average users of their knowledge. The case histories will give you a practical sense of what works that would take you years of false steps to duplicate in your organization.
Then, even more helpfully, the authors outline the key lessons of these top performers for you to follow. I especially recommend chapter 9 on The Pragmatics of Knowledge Management.
Any new initiative will run into problems and fall back. A great book to read next is The Dance of Change, which focuses squarely on that issue.
Any book has to narrow its focus to be successful. That focus creates a vulnerability. In this book, the vulnerability is not looking far enough ahead for more effective ways to do knowledge management that no one is yet doing. For example, the potential to share knowledge among top best practice organizations is enormous. More attention is needed here.
But do buy, read, and apply the lessons of this book. It's a great place to start!
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11 of 11 people found the following review helpful
5.0 out of 5 stars KEY LESSONS OF MAKING KNOWLEDGE MANAGEMENT WORK, 8 April 1999
By A Customer
This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)
If you are like most people, you are a victim of "stalled" thinking about how to make knowledge transfer work better in your organization. As the authors point out, many people believe things that will not work in practice, such as "build it and they will come" from a technology resource sharing perspective that all one needs to do is have the resource available. Unlike the theory about knowledge management, Davenport and Prusak have investigated many organizations to learn what does and does not work. Unlike some books that are no more than a few case histories strung together, the authors concisely use examples to examplify the key points of what they have learned. In their parlance, this book is full of "knowledge" rather than just "information" or "data." They are also astute observers, and notice things that many might miss. A key example of their astuteness is the observation that those who are expected to share must be given some meaningful incentive to do so. In these days of downsizing, rightsizing, etc., those with knowledge often see that knowledge as a security blanket for an economic livelihood. You have to provide some incentive to share that matches or exceeds the incentive to hoard knowledge. You need to read and understand the lessons of this book if you want to get further along in using the knowledge that is available (both in and outside of your company) to achieve greater results. A terrific book on the related subject of how to create new knowledge and use that knowledge to then create much greater results is "The 2,000 Percent Solution."
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10 of 10 people found the following review helpful
5.0 out of 5 stars The best practical overview of KM I have found, 20 July 2001
This is a must-read for anyone interested in knowledge management, especially if they need to understand how knowledge is operating in their organization and how to improve "knowledge efficiency". It avoids all the jargon, contains a lot of appropriate references and mini case studies. It is really easy to read and understand while at the same time giving the topic in its true status.
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9 of 10 people found the following review helpful
5.0 out of 5 stars Excellent book on corporate knowledge management., 6 July 2000
This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)
One of the very few management books I've read cover to cover in the course of a couple of evenings. The authors have a full understanding of all aspects of corporate knowledge management and put this across in a very informative way. Lots of real world examples - very useful for anyone involved in company training or knowledge management.
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3 of 3 people found the following review helpful
5.0 out of 5 stars At 178 pages it packs a big punch, 26 Aug 1999
By A Customer
This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)
Short and to the point. This book can be read in one night and will make you think for many more.
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5.0 out of 5 stars Best book yet published on Knowledge Management, 11 Nov 1997
By A Customer
This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)
This new book by Davenport and Prusak, two old pros in the Knowledge Management business, is the most definitive book written on the subject. The writing is clear and concise and discusses a variety of issues in KM and Intellectual Capital. This is an ideal book on several levels. It will provide those unfamilar with this subject a good basis for understanding this emerging management discipline. For those who are up-to-date on the latest innovations within this field, the book provides a great example of the difficulty faced when trying to institute a Knowledge Management culture within an organization. Finally, as KM grows into a critical mgmt. function, this book can serve as a guideline on how to avoid the usual pitfalls as well as taking advantage of the strategies that will assist with the successful implementation of a KM System.
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5.0 out of 5 stars Knowledge Managment Defined, 20 July 1998
By A Customer
This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)
About a year ago I began doing research on this concept of knowledge management. I was lucky enough to stumble onto KMGMT through computerworld magazine, where Dr. Davenport has several articles posted. I made my way to his web site, and a wealth of other's via the leadership series March 17th, 1997. After doing much independent reading I made my way to Dr. Davenport's class where he was actually using this book as reference for the class. I was astounded by the knowledge made available. IT is clear after reading this book there are four key enablers for KMGMT -- leadership, culture, technology, and measurement. I give this book a superb rating, it's fresh, real and creates solutions for companies IT/KM leader instantly.
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1 of 1 people found the following review helpful
5.0 out of 5 stars A best book to start with - on Knowledge Management, 7 May 1999
By A Customer
This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)
This book has a simple approach and giving a very clear information on what Knowledge Managment is all about. It is practical and for a new comers on this subject - it is highly recommended.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Very clear: outstanding!, 3 April 1998
By A Customer
This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)
Although quite new to knowledge management, this book was for me a pleasure to read! One of the former reviewers, Mark Mazzie, actually told all... I simply agree with him!
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1 of 1 people found the following review helpful
5.0 out of 5 stars Best of the bunch!, 18 Jun 1999
By A Customer
This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover)
I ordered four books on the subject of Knowledge Management. One was thrown away. THIS ONE has become required reading in our department.
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Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know by Laurence Prusak (Hardcover - 1 Dec 1997)
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