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11 of 11 people found the following review helpful
4.0 out of 5 stars The text that brought performance measurement to the fore
One of the classic texts of the 1990s, the Balanced Scorecard has brought the importance of performance measurement to a generation of managers. It's still a worthwhile read, although more recent models, like the Performance Prism by Neely, seem much broader in scope.
Published on 4 Jun 2002

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9 of 9 people found the following review helpful
1.0 out of 5 stars These are simple business ideas dressed up
I read the initial Harvard Business Review article years ago and was excited about the concepts. Rushed out to buy the book when it was first available. What a disappointment! This book is little more than business 101: aligning objectives, strategies, tactics with employee work. Important? Yes. Unique? No.
Published on 24 April 1999


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9 of 13 people found the following review helpful
1.0 out of 5 stars A big disappointment, 1 Sep 1999
By A Customer
This review is from: The Balanced Scorecard: Translating Strategy into Action (Hardcover)
This book does not deliver on the expectations built by the initial Balanced Scorecard articles. It does very little to clarify and structure the concept and approach to building a Balanced Scorecard. There are a few interesting ideas but they get lost in a repetitive and hard to read text.
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0 of 1 people found the following review helpful
5.0 out of 5 stars The Best Way To Overcome Strategic Communications Stalls, 24 Jan 1999
By A Customer
This review is from: The Balanced Scorecard: Translating Strategy into Action (Hardcover)
Since Peter Drucker first popularized the idea of business strategy, there have been vastly more strategies conceived than there have been strategies successfully implemented. Much attention has been paid to devising better strategies, and little to implementing strategies. The big pay-off is in the implementation, and THE BALANCED SCORECORE hits a home run in showing how to explain what needs to be done to successfully execute strategy. You must have more measures, and different measures than the accounting system provides. You also need to link measures to the key tasks that each person must perform. This book is simply the Rosetta Stone of communicating and managing strategy. THE BALANCED SCORECARD is the beginning of the practical period of maturity in the field of business strategy. Read this book today to enjoy much more prosperity!
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1 of 3 people found the following review helpful
5.0 out of 5 stars The Balanced Scorecard: Performance Measurement Paydirt., 17 Sep 1997
By A Customer
This review is from: The Balanced Scorecard: Translating Strategy into Action (Hardcover)
The Kaplan and Norton tome is paydirt for the performance and quality improvement buffs panning the endless stream of big-promise, small (or no) delivery literature flooding the business section of your favorite caffeine and hardcover (or caffeine and keyboard--Amazon.com) hangout. K & N's pay-off is a conceptual bridge between the MBA's ONLY strategic management quagmire and the mensch in the trench "but how does this stuff fit my quality tools" advocates. So: you don't get Chambers, Porter, and the rest made easy in a baker's dozen (approximately) chapters; nor do you get a Pareto chart prioritized family of measurements easy as a Fannie Farmer biscuit. The K & N gold nugget you do get, however, is the fundamental framework for leading your organization to strategy informed and aligned sets of measurements that peg your financial and intangible resource performance in sustaining your best of the best efforts. K & N's research-based rationale persuasively, if not convincingly, homes in on the central theme that worry about money is important, but if you don't pay attention to the who (Learning and Growth among staff/employees), how (Internal Business Processes), and why (Customer Desires) of your business, even the most promising financials are only the short term glitter of fool's gold.
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The Balanced Scorecard: Translating Strategy into Action
The Balanced Scorecard: Translating Strategy into Action by David P Norton (Hardcover - 1 Sep 1996)
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