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5.0 out of 5 stars It's the worst day of everyone's life, 20 July 2006
By 
Marie B. Richie (Portland, OR) - See all my reviews
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When you're answering the emergency line. Caroline Bureau delivers a frank, humourous and heartfelt memoir of her first year answering calls for help. With stark and direct prose she takes the pen of a former journalist to her struggle to understand just what she's gotten herself into. From suicides to chocolate bars, Bureau describes how she learned to calmly deal with anything and still keep her heart in the right place.

This very readable text is a great, quick summer read that will leave you pondering human nature in crisis (or not) for weeks to come.
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Answering 911: Life in the Hot Seat
Answering 911: Life in the Hot Seat by Caroline Burau (Paperback - 1 Sep 2007)
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