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Answering 911: Life in the Hot Seat
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on 20 July 2006
When you're answering the emergency line. Caroline Bureau delivers a frank, humourous and heartfelt memoir of her first year answering calls for help. With stark and direct prose she takes the pen of a former journalist to her struggle to understand just what she's gotten herself into. From suicides to chocolate bars, Bureau describes how she learned to calmly deal with anything and still keep her heart in the right place.

This very readable text is a great, quick summer read that will leave you pondering human nature in crisis (or not) for weeks to come.
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