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5 of 5 people found the following review helpful
4.0 out of 5 stars This book was very helpful in getting started.
This book was very helpful in getting started with the procedures that our department so desparately needed. The book didn't mention the computer industry in particular but everything applied. It helped us get the information extracted from the appropriate people, pick a format, plan, and write. The book is easy to read and not dry at all. The 'tools and resources'...
Published on 19 May 1998

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2 of 2 people found the following review helpful
3.0 out of 5 stars Useful, but a bit too general
The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular...
Published on 18 May 1999


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5 of 5 people found the following review helpful
4.0 out of 5 stars This book was very helpful in getting started., 19 May 1998
By A Customer
This review is from: Writing Effective Policies and Procedures: A Step-by-step Resource for Clear Communication (Spiral-bound)
This book was very helpful in getting started with the procedures that our department so desparately needed. The book didn't mention the computer industry in particular but everything applied. It helped us get the information extracted from the appropriate people, pick a format, plan, and write. The book is easy to read and not dry at all. The 'tools and resources' check lists were great. This book was worth the price tag for me.
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2 of 2 people found the following review helpful
3.0 out of 5 stars Useful, but a bit too general, 18 May 1999
By A Customer
This review is from: Writing Effective Policies and Procedures: A Step-by-step Resource for Clear Communication (Spiral-bound)
The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular industries.
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5.0 out of 5 stars Excellent manual, 6 April 2009
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This review is from: Writing Effective Policies and Procedures: A Step-by-step Resource for Clear Communication (Spiral-bound)
The best and most comprehensive book. Friendly, informative - it takes you through every process step by step. Highly recommended.
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