Shop now Shop now Shop now Up to 70% off Fashion Shop All Amazon Fashion Cloud Drive Photos Amazon Fire TV Amazon Pantry Food & Drink Beauty Shop now Shop Fire Shop Kindle Listen in Prime Shop now Shop now

Customer Reviews

4.5 out of 5 stars2
4.5 out of 5 stars
5 star
1
4 star
1
3 star
0
2 star
0
1 star
0
Format: PaperbackChange
Price:£35.99+ Free shipping with Amazon Prime

Your rating(Clear)Rate this item
Share your thoughts with other customers

There was a problem filtering reviews right now. Please try again later.

on 4 February 2011
Gives useful performance and overall efficiency measures. However, how to implement, assure and benchmark those KPI's is the reader's job. All chapters are edited in an executive summary manner, the issues are not elaborated.
0Comment2 of 3 people found this helpful. Was this review helpful to you?YesNoReport abuse
on 8 September 2015
OK EXCELLENT
0CommentWas this review helpful to you?YesNoReport abuse

Customers also viewed these items


Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.