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9 Reviews
5 star:
 (3)
4 star:
 (5)
3 star:
 (1)
2 star:    (0)
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8 of 9 people found the following review helpful
5.0 out of 5 stars More than TQM
A very readable book full of real-life examples. Oakland provides a practical approach to business improvement that contains a lot more business sense that you might expect from a book titled 'Total Quality Management'. You won't find a single approach such as Six Sigma pushed at you here. The book gives a balanced view of imrovement under the core principles of...
Published on 3 Feb 2004

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1 of 1 people found the following review helpful
3.0 out of 5 stars TQM:Text with Cases
This is a very useful textbook for any organization that cares about the quality of its products and services. Students or Chief Executives with bias in having Total Quality Management of services or products would surely benefit from keeping this book handy.
Published on 18 April 2009 by Theo


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8 of 9 people found the following review helpful
5.0 out of 5 stars More than TQM, 3 Feb 2004
By A Customer
This review is from: TQM: Text with Cases (Paperback)
A very readable book full of real-life examples. Oakland provides a practical approach to business improvement that contains a lot more business sense that you might expect from a book titled 'Total Quality Management'. You won't find a single approach such as Six Sigma pushed at you here. The book gives a balanced view of imrovement under the core principles of Planning; People; Process & Performance. This book could also be categorised in the 'Deploy your Strategy' section.
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7 of 8 people found the following review helpful
4.0 out of 5 stars Usefull book for understanding TQM, 15 Aug 2001
By A Customer
The book gives much theory about quality, TQM, processes. There are many improvement models described. Not too helpful for practical use in process improvement, but great to understand quality topics.
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1 of 1 people found the following review helpful
4.0 out of 5 stars Well Covered Topics of TQM. Contains Quite a Lot of Useful Diagrams. Some Interesting Case Studies at the End., 1 Jun 2012
This review is from: TQM: Text with Cases (Paperback)
--- Date of the Review: 01-06-2012 ---

This book was recommended to us in the final year of MEng Electronic Engineering degree program. Before reading this book, I had no idea at all about the content of the book since the name of the book may not give a clear indication of its purpose.

However as I started to read it more and more, I realized the importance of quality in continuous development of the products and services in today's competitive environment.

Author nicely splits the fundamental ideas of TQM and covers them one by one in the book such as process, plan, people, performance, culture, commitment and communication. There are some really good and attractive diagrams in the book.

Another really good thing about the book is that at the end of each chapter, there are summary points which are summarizing the whole chapter on a few pages.

Case studies at the end give really good examples where TQM principles are applied.

However there are some places where the author is praising himself and his friends which I found to be a bit arrogant.

Overall; Interesting and Recommended Book to Read.

Thanks

Mr. Engin Sicimogullari (MEng Electronic Engineering Graduate)
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1 of 1 people found the following review helpful
3.0 out of 5 stars TQM:Text with Cases, 18 April 2009
This review is from: TQM: Text with Cases (Paperback)
This is a very useful textbook for any organization that cares about the quality of its products and services. Students or Chief Executives with bias in having Total Quality Management of services or products would surely benefit from keeping this book handy.
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5.0 out of 5 stars Took the used book option, 15 Oct 2013
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This review is from: TQM: Text with Cases (Paperback)
This book arrived in a better condition than advertised.

The book was in excellent condition and as good as new.
Excellent service and will definitely recommend and use again.

Thank you
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4.0 out of 5 stars Quality text book, 18 Feb 2013
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This review is from: TQM: Text with Cases (Paperback)
Comprehensive and detailed text book written by an expert who has a world class reputation in this topic.
My main criticism is that it has a slightly dated feel to it. There's plenty of theory and it would be a useful introduction to anyone wishing to explore this subject in detail
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4.0 out of 5 stars Great quality, great price, 22 Feb 2012
This review is from: TQM: Text with Cases (Paperback)
Bought this book as part of studies for my masters degree in International Finance. Quality was great for a used book and price was superb.
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5.0 out of 5 stars Great service!, 17 Feb 2012
This review is from: TQM: Text with Cases (Paperback)
The service was great. In less than 24h, the book arrived at my door.
It's new and in good shape (no signs of damage).

Thanks
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0 of 1 people found the following review helpful
4.0 out of 5 stars COULD DO BETTER!, 24 Mar 2008
By 
Ian Hannah, SQMC Ltd (Dunfermline, Scotland) - See all my reviews
(REAL NAME)   
This review is from: TQM: Text with Cases (Paperback)
John Oakland is a first class industrialist-turned-academic. His book is an excellent introduction to TQM and I have used it in teaching a Masters class in Q.M. Knowing John, however, I am sure that he'll be berating the proofreader: twice the great man Deming was referred to as "Denning"!
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TQM: Text with Cases
TQM: Text with Cases by John S. Oakland (Paperback - 15 May 2003)
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