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on 8 October 2009
This book offers a really solid basic introduction to difficult conversations - and its a much needed guide since most of us find raising and negotiating points of difference / annoyance really hard. It challenges you on reasons and consequences for avoiding difficult conversations, and also gives you really clear simple steps to discussing and resolving things. I particularly liked that she has a moral framework for this, although she doesnt go on about it: avoiding the moral cowardice that comes when we DONT challenge each other, and avoiding the blowup that comes when we have taken too long to raise something. Very easy to read, very clear, practical, easy to take out and use.
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on 1 November 2009
I found this book to be esxtremely helpful in a recent conversation I had with a friend. I consider it to be like a really practical guide that I can use as a refresher time and again. Wish there were more books like this.
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on 22 August 2010
An interesting book, well written, on a complex subject.

The core guidelines are good although it does come down to the use of language in the discussion itself that can cause the negative response even then.

However a really good starting point and a help when there is something difficult to discuss.
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on 27 June 2008
Helpful, step by step advice on dealing with many difficult situations. A simple (but effective) approach that gets the message across without fudging the issues but without escalating the situation. A number of useful examples of how to apply the advice. Recommended.
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on 12 December 2012
This book is easy to read and very helpful when you need to get your point over to someone in a tricky situation
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on 24 August 2015
a great help.
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