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4 of 4 people found the following review helpful
VINE VOICEon 16 November 2010
Conflicts often arise at any modern organisation - some minor, some that have the potential to escalate into something more serious and usually do. The authors of this book - Clive Johnson and Jackie Keddy - have made a sound attempt to offer guidance on how to prevent, contain and resolve conflict in the workplace.

The content runs along predictable lines of books of this nature - i.e. narrowing down the reasons and understanding conflict, methods for recognising and preventing flashpoints, resolving those that do escalate and last but not the least implementing a conflict management strategy. However, it is the depth of the content which is very impressive.

In a book of just under 260 pages with 11 chapters and three purposeful appendices, this book examines the issue of conflict management from all the relevant angles. Among the chapters, the second one (titled - Deciphering Conflict management) stands out for me, as it lucidly lays down the foundation for the material that is to follow. Chapter 9 on strategic planning and conflict management is pretty solid too. Overall, the book offers great advice on mediation, stakeholder analysis and reflective questioning.

In truth, there is no one size that fits all in the sphere of conflict management and the authors demonstrate how effective conflict management, when/where applied contingent upon the circumstances, can have an impact on the way companies, large or small, can encourage positivity. I would recommend this book to mediators and conflict practitioners, but it is also very relevant for staff managers who would find it to be extremely useful.
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Office disagreements that become prolonged disputes can be frustrating to resolve. Mediation sessions can last for hours or days. During these sessions, participants may attack each other, curse the mediator or act in other unpleasant ways. Conflict resolution specialists can apply alternative dispute resolution methods to settle disagreements that might otherwise move to the courtroom. Mediators Clive Johnson and Jackie Keddy comprehensively detail the best practices for conflict management and resolution and provide knowledgeable advice about putting these concepts to work. getAbstract recommends their tactics to HR managers, front-line managers and others who must squash office squabbles before they turn into protracted battles.
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on 28 September 2011
As a HR professional with over 15 years experience, it is rare to find a book that is original and for that fact is read more than once then filed away with all the others!

This is a book for those to "do" rather than those who wish to read the theory. Great practical ideas and solutions to resolving even the most complex of conflicts. Not rocket science, just tried and tested approaches that work. This is obviously written by people who have been there and done it themselves. Thank-you for sharing your experiences... This book has helped me on many occasions.
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