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1 of 1 people found the following review helpful
5.0 out of 5 stars Good book, 24 Dec. 2011
This review is from: Customer Care Excellence: How to Create an Effective Customer Focus: Volume 6 (Customer Care Excellence: How to Create an Effective Customer Care) (Paperback)
A very useful book and esay to understand. Will highly recommend to my colleagues. A book must have if you want to learn more about customer care.
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5.0 out of 5 stars Customer Care Excellence, 10 Jan. 2011
This review is from: Customer Care Excellence: How to Create an Effective Customer Focus: Volume 6 (Customer Care Excellence: How to Create an Effective Customer Care) (Paperback)
An essential "Bible" for how to create a customer focus. Looks at all aspects from leadership to front-line training and how you embed a customer-centric culture. A comprehensive book with useful case studies and examples.
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5.0 out of 5 stars Great for anyone interested in service, 18 Nov. 2011
This review is from: Customer Care Excellence: How to Create an Effective Customer Focus: Volume 6 (Customer Care Excellence: How to Create an Effective Customer Care) (Paperback)
Great book even for the service professional. Ideal tips on how to create a service culture. This is my second purchase as the other one is so well used it fell apart!
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