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2 of 2 people found the following review helpful
4.0 out of 5 stars solid advice from professionals
This is well written with all the themes you would expect in a book on internal communications, and a few more besides. It is drawn on years of award-winning practice in internal communications and other PR disciplines. The authors both know the subject first hand, and it shows in their understanding of the subject and the examples they use. I should declare one...
Published on 15 April 2011 by Q. Langley

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12 of 13 people found the following review helpful
3.0 out of 5 stars Primer on Internal Communication
With sections on e-mail etiquette, Maslow’s hierarchy of needs, communication theory, paginating a publication and running meetings, authors Lyn Smith and Pamela Mounter attempt to cover a lot of territory in the field of internal communication. Unfortunately, they end up being overly general and diffuse. In addition, they are oriented toward the United Kingdom, and...
Published on 16 Jan 2006 by Rolf Dobelli


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12 of 13 people found the following review helpful
3.0 out of 5 stars Primer on Internal Communication, 16 Jan 2006
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Rolf Dobelli "getAbstract" (Switzerland) - See all my reviews
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With sections on e-mail etiquette, Maslow’s hierarchy of needs, communication theory, paginating a publication and running meetings, authors Lyn Smith and Pamela Mounter attempt to cover a lot of territory in the field of internal communication. Unfortunately, they end up being overly general and diffuse. In addition, they are oriented toward the United Kingdom, and their language and some of their corporate examples assume that the reader is familiar with events there. So, this book may not be terribly useful for American readers or for those who already have experience in internal corporate communication. We recommend it to anyone who needs a primer on why internal communication is increasingly important in the corporate world.
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2 of 2 people found the following review helpful
4.0 out of 5 stars solid advice from professionals, 15 April 2011
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Q. Langley (Surrey, UK) - See all my reviews
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This review is from: Effective Internal Communication: 2 (PR In Practice) (Paperback)
This is well written with all the themes you would expect in a book on internal communications, and a few more besides. It is drawn on years of award-winning practice in internal communications and other PR disciplines. The authors both know the subject first hand, and it shows in their understanding of the subject and the examples they use. I should declare one interest: I do know both authors well.

If it seems to some this is overly British in its orientation, I am surprised. The authors draw on genuinely global experience. Perhaps it is just not insularly American?

On the whole it is a good read, though it probably needs updating to take greater account of social media trends, which continue to change all aspects of PR.
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2 of 8 people found the following review helpful
1.0 out of 5 stars Effective Internal Communication (PR in Practice), 16 Aug 2010
This review is from: Effective Internal Communication: 2 (PR In Practice) (Paperback)
Book arrived on time. Not recommended - typo on the first page and information generally of an amateur nature.
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2 of 14 people found the following review helpful
1.0 out of 5 stars Internal Comms Dumbed Down, 10 Sep 2008
This review is from: Effective Internal Communication: 2 (PR In Practice) (Paperback)
This is a book on internal comms delivered as part of a series of PR titles. Nuff said!
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Effective Internal Communication: 2 (PR In Practice)
Effective Internal Communication: 2 (PR In Practice) by Pamela Mounter (Paperback - 3 July 2008)
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