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8 of 8 people found the following review helpful
5.0 out of 5 stars Best Book On How To: Create & Sustain a Six Sigma Culture, 2 July 2001
By A Customer
This review is from: Making Six Sigma Last (Hardcover)
Think about it. Seriously think about it. What was the downfall of your quality endeavor? Your performance improvement plan? Your Six Sigma initiative? Was the wrong strategy used or was it the wrong tactical approach? Mostly likely it was neither your strategy nor your tactical approach. The failure was most likely do to people. Most likely your people hadn't really bought in. Buy-in from your people is necessary for an initiative such as Six Sigma to be successful. The people in your organization create your organizations' culture. How do you get cultural buy-in? How can you sustain that buy-in?
In the book Making Six Sigma Last, the author, George Eckes shows us how. Through heart-felt stories, humorous personal examples, and real business illustrations the author takes us through the process needed to create and sustain a culture that supports Six Sigma.
First we learn about Q x A = E. This powerful formula shows us that: "Q" Quality, the technical and strategic elements of a Six Sigma initiative, times "A" Cultural Acceptance, of the technical and strategic elements of Six Sigma, determines "E" the success of the Six Sigma process. Then, the author addresses resistance. We are reminded that it's a natural process for people to resist change. Eckes describes four types of resistance and offers specific strategies for overcoming each. The next chapters show how to sell it and then manage it. Now it's time to ask did it work? Did you get the cultural buy-in you were attempting? How do you know? In Making Six Sigma Last, Eckes offers a model that is used to measure the cultural acceptance within the organization or as Eckes says, "how well Six Sigma has been baked into the organization". Five case studies are used to illustrate these concepts. Then through profiles of leadership, the author shares real business examples of what worked, what didn't and why. Finally we learn how to sustain the culture that will support Six Sigma initiatives with the chapter on pitfalls: 10 things to avoid.
Making Six Sigma Last is an informative and easy read. It's effective and efficient, hallmarks of Six Sigma. The book leaves you inspired and hopeful that this stuff really can work. Don't start without it!
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2 of 2 people found the following review helpful
5.0 out of 5 stars Not just Six Sigma - this is about making change last., 14 Sep 2001
This review is from: Making Six Sigma Last (Hardcover)
The ability to address cultural change is THE most significant factor in separating successful from unsuccessful change initiatives. Most Six Sigma consultants pay lip service to cultural change. In this book George Eckes spells out how to bring about lasting change in a corporation. What will your legacy be to the organization? Bright star? Or flash in the pan?
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Making Six Sigma Last
Making Six Sigma Last by George Eckes (Hardcover - 25 May 2001)
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