Top positive review
9 people found this helpful
Excellent introduction to current quality improvement.
on 21 May 2010
I use this book as an introduction to quality improvement methods for students who are studying quality at entry level or as a non core topic.
It is easy to read and provides enough detail and examples to allow a good comprehension of topics like LEAN, SPC, Six-Sigma and 5S.
It is a superior book to Quality Managment DeMystified.