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4.8 out of 5 stars
ISO 9001:2008 for Small Businesses
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1 of 1 people found the following review helpful
on 26 March 2014
I run a very small business working for some very big clients. Keeping up with the (big business) compliance expectations of our clients with our (small business) resources has been a constant struggle.

I had worked under ISO9001 quality systems in the past and have a good appreciation of the requirements (and benefits) but there is no way I could write a QMS from scratch. In this book Ray Tricker provides all the resources needed to make significant progress on developing a QMS without needing to pay for expensive consultancy (although external consultancy may still be necessary to achieve final compliance and certification). In my opinion, the fully editable example QMS alone is worth 100 times the price of the book.

As one would expect it gives the reader a clear understanding of what is required to achieve ISO9001 compliance but it also provides a useful tool to help you look at your business in a different way. So even if ISO certification is not a high priority, this book will still help you to think about those business processes that really add quality and value for your customers.

I would not hesitate to recommend this. It is so refreshing to find a resource that is genuinely designed to help small businesses and not just as a vehicle to sell consultancy.
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2 of 2 people found the following review helpful
on 18 December 2014
This is an excellent resource for any small business looking to work towards ISO certification. The book is well structured and leads you through what is required in a clear and logical way. It is written in a very accessible way which certainly helps in understanding what can at times seems to be a very complex process.
In addition you get access to a word version of an example QMS, which is emailed to you on request by the author. This can be customised for your business and as such is a huge help on the journey and will save us a massive amount of work.
Very highly recommended.
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2 of 2 people found the following review helpful
on 6 January 2015
Great guide for small business - we are just starting out and quickly appreciating the bigger picture for getting quality systems established as the better way to achieve success and growth. Winning business from accreditation should be viewed as a bonus.
Ray Tricker has been fast to respond to the request for his excellent templates and also offers higher level guidance if needed. Will certainly recommend to fellow business contacts.
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1 of 1 people found the following review helpful
on 14 February 2014
There are many standards written around quality control and quality management, but without doubt ISO 9001:2008 has become the standard that businesses should aim to be compliant with.
However this book is in a class of its own. It provides step by step guidance, tailored to the non quality specialist, on how to approach quality management and certification to ISO 9001 in a cost and time effective way.
It enables small businesses to reap the benefits of ISO 9001 certification with minimum effort and paperwork in a very reader-friendly manner.
The main advantage of the book however is the availability of a free copy of the generic QMS which can be customised to suit any sort of business or industry. In addition, a new chapter on the costs involved for an organisation to obtain registration to this standard is included.
I have no hesitation in recommending this book for any small business.
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1 of 1 people found the following review helpful
on 23 February 2014
I thought I knew this standard, this book helps to clarify your own interpretations, you will need to re-read some areas to get the explanation. As you go through the chapters there are very good pictorial outlines that help enormously, which breakdown almost into fine detail to assist you in understanding the standard. Then when you get to chapter 5 which helps you as a business understand how to become compliant by reviews of your own QMS. Finally the icing on the cake is in Chapter 6 with a FULL QMS example to show you what your system should look like, but also you can get electronic copies. I would definitely recommend this book for any business with or without a Quality Manager or existing Quality System for assistance in understanding how to meet the requirements of the standard, ISO9001:2008.
Regards Dennis Burns
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1 of 1 people found the following review helpful
on 14 March 2014
Ray Tricker's book 'ISO 9001:2008 For Small Businesses stands out in a class of its own with step by step guidance to ISO9001:2008 certification that can be easily understood and applied by a non-quality specialist, It leads you through the detail of the standard and then provides detailed examples of the forms and information needed for certification. It provides the detailed forms in the generic Quality Management System to set up your own quality system and prepare for certification. The generic QMS found in the book is, at least for now, available for download for purchasers of the book as a readily customizable, complete set of QMS documents included in the book.
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1 of 1 people found the following review helpful
on 26 August 2014
An excellent book for a business looking to become certified by ISO themselves without having the expense of a consultant doing the work for them. The book is very well laid out and the example/template of the quality management system is brilliant as it can be downloaded (By emailing the author) and used to base your own companies around. If your company is looking to become ISO certified i would definitely recommend purchasing this book, as it will help you understand what needs to be produced.
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1 of 1 people found the following review helpful
on 16 February 2015
I have recently been asked to get our business up to ISO 9001 standard and this book has been really useful.
The step by step chapters really help you to grasp the concept of ISO 9001 and what it requires and helps solidify this with an example of the documents required.
If you're a small business like the one I work for, or even a larger one that has not developed ISO 9001 yet then I highly recommend this book.
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on 7 April 2015
I bought this book as a supplement to our hired consultant as we began our ISO implementation back in 9/14. At first, ISO seemed daunting and tedious, but as we went through implementation and everything started to make sense, this book became more and more valuable.

This book has made our implementation process, and my understanding of the QMS as Management Rep., much smoother. It is a great reference source, and adds a great deal of substance to the Standard.

The customizable QMS material is well worth the purchase and download. I have corresponded with the author, and he was very helpful and willing to offer advice.

I would recommend this book to anyone implementing ISO 9001 in their business. We are a small company, and this book is now "gospel" for us.
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Drop this book on your desk, and it will make a reassuringly solid thud. It is packed with information on ISO 9001. It doesn't (just) tell you what it's all about - it tells you, crucially, how to go about doing it for your own business.
This is the first business we've started with the express aim of selling it off in 5 years. The type of company that will buy our business is a big corporate. Building all our processes from the beginning to be ISO 9001 compatible means that when we come to sell, the prospective acquirer knows that our processes and QMS will be compatible with theirs. That's why I got this book, and that's why the downloadable templates are such a time saver. And that's why for me, this is the best book out there.
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