Most helpful positive review
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A fantastic resource for any small business
on 26 March 2014
I run a very small business working for some very big clients. Keeping up with the (big business) compliance expectations of our clients with our (small business) resources has been a constant struggle.
I had worked under ISO9001 quality systems in the past and have a good appreciation of the requirements (and benefits) but there is no way I could write a QMS from scratch. In this book Ray Tricker provides all the resources needed to make significant progress on developing a QMS without needing to pay for expensive consultancy (although external consultancy may still be necessary to achieve final compliance and certification). In my opinion, the fully editable example QMS alone is worth 100 times the price of the book.
As one would expect it gives the reader a clear understanding of what is required to achieve ISO9001 compliance but it also provides a useful tool to help you look at your business in a different way. So even if ISO certification is not a high priority, this book will still help you to think about those business processes that really add quality and value for your customers.
I would not hesitate to recommend this. It is so refreshing to find a resource that is genuinely designed to help small businesses and not just as a vehicle to sell consultancy.