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5.0 out of 5 stars If only every business read and followed this book.
This book will teach you everything you need to know about excellent customer service. It's jam packed full of astounding anecdotes (especially the one about an employee flying to Japan with a suit for a customer... for free!) It held my interest all the way through.
The only downside to the book is that it doesn't really explain too much about how these kind of...
Published on 7 Dec 2004 by Rachel Nunson

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0 of 1 people found the following review helpful
1.0 out of 5 stars Hmmmm
This book was recommended to me... hmmmm, too American in its approach and in its writing to suit my pallet. The author actually does go up to his customers and "hug" them and this book is a justification of that action; nothing wrong with that if it works for you.

If you feel you can hug your customers, then buy the book, if not, well... give it a wide berth.
Published on 9 May 2010 by Jeff Smith


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5.0 out of 5 stars If only every business read and followed this book., 7 Dec 2004
This review is from: Hug Your Customers: Love the Results (Paperback)
This book will teach you everything you need to know about excellent customer service. It's jam packed full of astounding anecdotes (especially the one about an employee flying to Japan with a suit for a customer... for free!) It held my interest all the way through.
The only downside to the book is that it doesn't really explain too much about how these kind of tricks and results can be applied to different business models. But then the author is just speaking from his own experience. Which is engaging and amusing enough to be able to read the book in a few hours flat and be motivated enough to treat your customers like royalty.
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5.0 out of 5 stars Really makes you think, 30 May 2008
This review is from: Hug Your Customers: Love the Results (Paperback)
There is a great deal in this book, and I bought a copy for my whole team. Two of them really disliked it, and I really loved it. I was fascinated by it, and read it in one sitting. A really engaging read.
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0 of 1 people found the following review helpful
1.0 out of 5 stars Hmmmm, 9 May 2010
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This review is from: Hug Your Customers: Love the Results (Paperback)
This book was recommended to me... hmmmm, too American in its approach and in its writing to suit my pallet. The author actually does go up to his customers and "hug" them and this book is a justification of that action; nothing wrong with that if it works for you.

If you feel you can hug your customers, then buy the book, if not, well... give it a wide berth.
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