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1 of 1 people found the following review helpful
I bought Kaoru Ishikawa's book to find out more about the man and system which had led to the Ishikawa fish diagram. The diagram, referred to in the book as the Cause and Effect Diagram, and was devised as a means to understand the process towards achieving a goal.

It is a fascinating book. Ishikawa reminds me in some ways of modern philosophers, discussing the linguistics used to describe a process, almost as much the process itself.

The book looks at Total Quality Control as it was implemented in Japan from the 1950's onwards, and the Quality Circles which worked with TQC. Whilst this book is old (from 1985), it is still relevant. Good management techniques are still good management techniques. The book give an excellent insight into the development of quality assurance, and also provides clues as to why some modern techniques work, and why some don't.

I would recommend this for anyone who works in the quality or incident investigation field - or for any manager looking to improve quality and efficiency.
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3 of 5 people found the following review helpful
on 7 December 1998
By reading this book you will learn more about what Kaoru Ishikawa has to say about standards, quality control, and the fishbone diagram. Ask yourself why industry uses standards? The answer is consumers may not be satisfied with a product, and the consumer requirements may change from year to year and that makes industrial standards hard to keep up with consumer requirements. While on the subject of asking questions than ask you what is quality control? According to Kaoru Ishikawa it's a system of production methods, which economically produces quality goods or services meeting the requirements of consumers. The last and final question to ask yourself is what would a fishbone diagram do for me? It would assist you in the identification and listing of all the possible causes that produce problems.
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