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3.0 out of 5 stars Great concept but based on ITIL v2, 13 Dec 2009
Lars Hansen (Denmark) - See all my reviews
This review is from: Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children (Paperback)
On the positive side, I think the author is on the right track with his value chain for IT.

There is a certain irony to the fact, that IT it used to support the value chain and processes of the business as a whole, but has not yet itself defined its own value chain. Much IT is still managed by poorly integrated processes, data and systems. By using sound architecture and patterns, we can get much closer to realizing the'ERP of IT'

On the negative side, the mapping of ITIL to the value chain is based on ITIL v2. This does not mean that main concept does not hold - on the contrary the subject of the book is more important than ever. But as someone working in an ITIL v3 environment and who is not well versed in ITIL v2, I was quite dismayed by this.

Your mileage may however vary.
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