Customer Reviews


2 Reviews
5 star:
 (2)
4 star:    (0)
3 star:    (0)
2 star:    (0)
1 star:    (0)
 
 
 
 
 
Average Customer Review
Share your thoughts with other customers
Create your own review
 
 
Most Helpful First | Newest First

3 of 3 people found the following review helpful
5.0 out of 5 stars ITIL Service Library Review, 27 Aug 2012
By 
Shane Feeney (Nth Ryde, NSW, AU) - See all my reviews
Verified Purchase(What is this?)
This review is from: ITIL Lifecycle Suite 2011 Edition (Paperback)
Normally technical books are dry, boring and tedious to get through. The ITIL books are no exception, but do contain a wealth of knowledge, give a full view of the Service lifecycle and are the definitive authority. Whilst you may not use every component of the ITIL framework, there are gems in these books that can be applied today to; Improve your IT department service operation, Give a greater overview of the full project elements, A framework for service and product lifecycle, or developing service/product models.

These books should be a part of every PMO & Service library and for the consultant they can only help to improve your delivery and open up other prospects.

The library is not necessary if you are embarking on the ITIL Foundation course, but do come in handy as a reference for the Lifecycle and Capability modules and are a must have if you are either moving to Expert Certification or implementing an ITIL type framework in your organisation.

For those who are Project/Program managers, these are essential in supporting product/service delivery and highlight others areas that should be considered when initiating projects and to give you a full understanding of product/service delivery. They will help you stand out from the rest of the delivery crowd.

The way the books are written makes it difficult to work through, so I suggest you do the Foundation course first to get an understanding of the thinking behind ITIL.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 3 people found the following review helpful
5.0 out of 5 stars A must, 7 Oct 2011
This review is from: ITIL Lifecycle Suite 2011 Edition (Paperback)
These books contain the basis for any succesful IT organization. A bit heavy to haul around, they should be in any IT department.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


Most Helpful First | Newest First

This product

ITIL Lifecycle Suite 2011 Edition
ITIL Lifecycle Suite 2011 Edition by Cabinet Office (Paperback - 29 July 2011)
£253.10
In stock
Add to basket Add to wishlist
Only search this product's reviews