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on 11 November 2013
Excelent resource.This book covers all of the items needed to pass the ITIL 2011 LSS Exam in sufficient detail.
Highly recommended, I passed in one go!
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This is a great book I will recommend it for all interested in taking the ITSM career path. The contents are just perfect
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on 1 July 2014
As described and with prompt delivery.
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on 15 July 2014
great value
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