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5.0 out of 5 stars Five Stars
Used lots from this book recently - a good investment
Published 3 months ago by J. Rayner

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2 of 3 people found the following review helpful
3.0 out of 5 stars Useful as a reference
The book is possibly more useful as a quick reference guide. It quite adequately lists the type of customer issues which may arise, in various situations. The instructions for tackling each of the issues is both concise and clear. In direct customer use, there is little time to reference the book (of course), but selected situations are easily referenced afterwards to...
Published 23 months ago by Marcus


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2 of 3 people found the following review helpful
3.0 out of 5 stars Useful as a reference, 2 Jan 2013
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This review is from: Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) (Paperback)
The book is possibly more useful as a quick reference guide. It quite adequately lists the type of customer issues which may arise, in various situations. The instructions for tackling each of the issues is both concise and clear. In direct customer use, there is little time to reference the book (of course), but selected situations are easily referenced afterwards to see how the situation may have alternatively been handled. I fear that committing all examples to memory would be an unreasonable feat for anyone starting in customer care, but a read-through would at least prepare them for the scenarios, and at least some armoury to challenging situations when in the heat of battle.
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5.0 out of 5 stars Five Stars, 8 Sep 2014
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J. Rayner (UK) - See all my reviews
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Used lots from this book recently - a good investment
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