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12 of 14 people found the following review helpful
5.0 out of 5 stars This is the essential Quality book., 20 July 1999
By A Customer
This review is from: Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (Hardcover)
This book is a great investement. This book explains much more than Business Process Improvement, it also breaks down the sub categories of Quality management into easy to digest pieces. Harrington makes the complex/theoretical Quality "mechanics" easy to understand. He explains today's business trends which can help any business become more productive.
Manufacturing Industries have been using these Quality techniques for years and Harrington helps any business adopt these "tried & true" measures. I recommend this book to anyone who is in the Quality field, or for anyone who is embarking in TQM.
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1 of 1 people found the following review helpful
5.0 out of 5 stars BPI review, 27 Sept. 2012
This review is from: Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (Hardcover)
Both the book and its contents have stood the test of time, informative, instructional and providing a good balance of information for novice and expert alike, a top price seals this as one of my best buys.
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5.0 out of 5 stars Five Stars, 20 Oct. 2014
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This review is from: Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (Hardcover)
very usefull book for my doctorate thesis, thanks
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