Most helpful positive review
52 of 53 people found the following review helpful
It's simple, easy to follow, with practical models to use.
on 27 November 2001
This book is aimed at managers and coaches wanting to develop highly committed and highly competent staff, which hopefully means all managers and coaches.
It is a short book, with a simple conversational style, and so unlike some management books it actually teaches you practical workable solutions to management and coaching problems without much effort being required. Most points are summarised every ten pages or so, on straightforward and useful flow-charts or grids, which set out how to follow what it is saying in practice.
The book covers issues like:
 The Four Basic Leadership Styles: Directing, Coaching, Supporting, and Delegating, and how to use them to best effect
 How managers sometimes engage in abdicating instead of delegating
 How to diagnose development levels in the various areas of staff work
 What leadership/management style is appropriate for the various development levels a staff member may be at...
I think the most valuable part of the book is probably the flow charts, which give you something tangible to use day to day, to help integrate the key principles as you manage and coach.