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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
 
 

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps (Paperback)

by Kevin Behr (Author), Gene Kim (Author), George Spafford (Author) "Our goal in this phase is to reduce the amount of unplanned work as a percentage of total work done down to 25% or less..." (more)
5.0 out of 5 stars See all reviews (1 customer review)

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Product details

  • Paperback: 112 pages
  • Language English
  • ISBN-10: 0975568612
  • ISBN-13: 978-0975568613
  • Product Dimensions: 19.8 x 13.7 x 0.8 cm
  • Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
  • Amazon.co.uk Sales Rank: 282,288 in Books (See Bestsellers in Books)

Inside This Book (Learn More)
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Our goal in this phase is to reduce the amount of unplanned work as a percentage of total work done down to 25% or less. Read the first page
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5.0 out of 5 stars A must have book for anybody in IT service management, 18 Aug 2008
By N. Russell - See all my reviews
(REAL NAME)   
A very simple, straight forward, easy to read book that provides a proven best practice for getting control of your data center though the implementation of high value IT service management activities. The book breaks it down into four simple steps, with examples echoing what those in the industry see in the real world:
1) Stabilize the patient
2) Catch and release, and find fragile artifacts
3) Establish repeatable build library
4) Enable continuous improvement.
A highly recommended book.
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