Our clients place an incredible amount of trust in Amazon. They can rely on their FBA goods arriving the next day if they order express delivery or within two days at the latest if they choose one of the other delivery options. With all other platforms, it takes a lot longer to transfer the money and arrange the delivery. The name Amazon automatically increases customer satisfaction.
Pero Vrdoljak
Owner of Empressia.
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Amazon is our strongest channel with more than 69 percent of our business and the largest growth in the last year.
We didn't anticipate the customer service element of FBA. We put a low tariff on it until we saw how quickly FBA customer service handled issues with our Amazon orders at peak periods. Customer service was a big advantage to us during our huge growth in December.
With the flexibility of FBA, I can now buy inventory at a time during the year that it is discounted. I can shrink and grow my inventory at any time, flexing up and down during on and off peak seasonality. Amazon is our favorite channel and Fulfilment by Amazon has enabled us to continue to meet our increase in sales. We plan to continue the strong relationship.
Mark Senior
Founder and Owner of Gamesbuyer.co.uk.
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In 2008 our sales with Amazon were 80 percent of those recorded with another on-line channel in the same period. This year our Amazon sales passed the mark of the previous 12-month period as early as June 10. This is at least partly due to Fulfilment by Amazon, even if we only joined in March 2009. Thanks to Fulfilment by Amazon, we can draw on almost unlimited stock maintaining capacity and are no longer forced to provide huge amounts of warehouse space on our own premises. We save a lot of time and human resources through not having to pack the goods for shipping to end customers ourselves. If we deliver from here, the costs are around 90 Euro cents higher per parcel than through Amazon, taking into account the carton, packing material, etc.
Fulfilment is easily the best thing Amazon has on the market. It lets entrepreneurs concentrate on the essentials. It works not just for sports goggles but for absolutely everything connected to sports and leisure.
Matthias Rosemann
Owner and Managing Director of Eye-Alpin
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Amazon enjoys an excellent reputation with German consumers. Despite this, the success of the partnership took us completely by surprise. Our sales with Amazon rocketed. All in all, business transactions are far less complicated than with alternative channels.
Fulfilment by Amazon relieves us of several tasks that other people can get done better. Our model is still the same but the door has been opened to new business opportunities.
René Kräupziger,
Owner and Managing Director of 101Shirts
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Internet merchants never have a minute to spare because business in the twenty-first century is a 24/7 affair. Since joining FBA, I not only have more free time--I can also make better use of it for strategic buying, establishing contacts with new vendors, and sounding out sales opportunities in other countries, and so on.
Although we were highly automated, we had reached the limits of our capacity at close to three hundred parcels a day. Now they are packed for us by Amazon before I even get out of bed. For sellers who still do the majority of their outward handling manually, FBA is probably an extremely attractive proposition even with much smaller volumes than ours.
The price structure is so cheap that at first I found it difficult to believe. I had
to telephone Support to get confirmation. If customers see that Radio Wolf ships via Amazon, they are more likely to order because they trust Amazon's logistics. This is a clear competitive advantage.
Bruno Wirth
General Manager Radio Wolf
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