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The Veterinary Receptionist: Essential Skills for Client Care by John R. Corsan NCA NDA |
by Maggie Shilcock
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Product Description
Veterinary support staff come in many guises - nurses, receptionists, administrators and office staff. The unsung heroes and heroines of the veterinary world, they carry out a variety of tasks, ranging from client care, reception work, office administration and IT, to nursing, dispensing and book-keeping. They move from role to role - diplomat, politician, debt collector, social worker and counsellor - and the skill, experience and knowledge they have is at the service of clients and the veterinary team in the surgery. Support staff play a vitally important part in client and pet care. Maggie Shilcock's book covers the variety of roles they carry out and the background information they need, ranging through sales and marketing, basic finance, veterinary ethics and the law, as well as the clinical skills needed by non-nursing staff. Individuals working as a team are the key to success and Maggie explains how individuals form a team, while short remarks by working support staff provide a running commentary at the end of each chapter. This book is dedicated to the training needs of support staff. It is a useful, comprehensive, practical tool for training new recruits. It should also be useful for managers and veterinary surgeons delivering staff training and development programmes, who want their practice support team to achieve its full potential. The book also provides a valuable insight for those considering a career in veterinary practice at a time when the skills and commitment of support staff are becoming ever more important.
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56% buy Veterinary Practice Management,: A Practical Guide £27.88 |
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44% buy The Veterinary Receptionist: Essential Skills for Client Care£21.55 |
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