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To Sell Is Human: The Surprising Truth about Moving Others Hardcover – 31 Dec 2012

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Product details

  • Hardcover: 272 pages
  • Publisher: Riverhead Books; 1ST edition (31 Dec. 2012)
  • Language: English
  • ISBN-10: 1594487154
  • ISBN-13: 978-1594487156
  • Product Dimensions: 15.7 x 2.4 x 23.6 cm
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (72 customer reviews)
  • Amazon Bestsellers Rank: 1,194,255 in Books (See Top 100 in Books)
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10 of 10 people found the following review helpful By IndependentHead on 13 May 2013
Format: Hardcover Verified Purchase
Daniel H Pink's To Sell is Human traces how the world of marketing has changed with a consequence that the stereotypical image of a secondhand car salesman is a long way from best practice today. There has been a fundamental shift in power: in the past Salesman had knowledge of the product and of pricing creating a power imbalance between salesman and customer (hence caveat emptor); however, with the rise of the Internet and social media, consumers now have knowledge and the power to bite back if they are bitten (hence caveat venditor).
Central to Pink's thesis is the argument that to a greater or lesser extent we all employ marketing techniques as part of our daily work (selling ideas to others, exhorting others to do things that we want them to do, etc.) hence his assertion that we are all to some extent in marketing.
Pitching
This is quite a practical book and one of the strongest examples of this is the section on "pitching" to others. Here Pink outlines six different ways to pitch. These would make an excellent brainstorming session for school marketing departments - How would sum up your school using the following six techniques?
The one-word pitch: e.g. Mastercard's "Priceless"
The question pitch: e.g. Ronald Regan's "Are you better off now than you were four years ago?" in the 1976 US Election campaign.
The rhyming pitch: e.g. "If it doesn't fit, you must acquit" from O.J. Simpson's lawyer at his trial.
The subject line pitch: A phrase that can fit into an email subject line (tip: utility and curiosity are the key to success here)
The Twitter pitch: Using 140 or fewer characters.
The Pixar Pitch: Employing the winning formula used by Pixar movies (Once upon a time . . . . Every day, . . . . One day, . . . .
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24 of 26 people found the following review helpful By Peter Roy on 6 Mar. 2013
Format: Hardcover
If I could give "To sell is human" another title, it would be, "Why you're in Sales now; and what you can do about it".

Chapters 1-3, under the Part heading "Rebirth of a Salesman", contrast the traditional concept of Sales with Pink's fresh, almost all-encompassing re-labelling of selling as any activity that involves persuading, convincing, or influencing others. In a series of light hearted but also, at times, poignant vignettes, Pink follows the last of the Fuller Brush salesman on his door to door journey of San Francisco; and this is really a swan song for a type of sales that has already died. (As a side note to the author, I would have loved to have seen a similar treatment of network selling which, despite its undoubted popularity in certain quarters, is tainted by the same awkward, embarrassing, and outdated mindset as traditional sales.)

Chapter 2 offers a dissection of the distinct trends in society towards entrepreneurship and the rise in education and health care, which extends and complements some of the themes found in his earlier books such as, 'A Whole New Mind', 'Drive', and 'Free Agent Nation'. I do love Pink's ability to spot and clarify in simple terms these medium-to-long term trends within society as they happen; almost like a historian writing in real time.

Chapters 4-7 under the Part heading "How to Be" focus on the new ABC of selling (Attunement, Bouyancy, and Clarity) and offer pertinent and practical discussions, but I am not sure whether they could be classed as a 'surprising truth' which is the promise of the title page. Anybody with a background in Neuro Linguistic Programming (NLP) will instantly recognise attunement as 'rapport' which has been part of the core literature for many, many years. The "Mirror, Mirror" and "Watch. Wait.
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4 of 4 people found the following review helpful By Sebster on 2 Aug. 2014
Format: Kindle Edition Verified Purchase
The book is so boring at the beginning that I put it down repeatedly and stopped reading it altogether for a year! That is until I read "Drive" by the same author and loved it so much that I thought there must be something in here. Low and behold, deeper into book there are some real perls of wisdom.

Don't be discouraged if you find the start slow. It does get better.
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By Donald Mitchell HALL OF FAMETOP 500 REVIEWERVINE VOICE on 10 Mar. 2013
Format: Hardcover
"These also who erred in spirit will come to understanding," -- Isaiah 29:24 (NKJV)

The big takeaway from this book for many people will be that their success depends, at least in part, on their ability to sell their ideas and beliefs so that others will act on them. Daniel H. Pink aptly points out that tens of millions of Americans have such challenges, most of whom are unprepared for how to meet them.

Once a reader joins the boat of realizing the need to persuade others, naturally some advice is needed. Mr. Pink deftly combines the lessons from the better books in the field of persuasion to present some simple, but critical, principles to apply:

Attunement: See the situation from the other person's perspective and add to it the emotional connection of empathy, while mirroring what other people do physically when with them.

Buoyancy: Be ready to bounce-back from whatever setbacks and discouragements occur by managing your mental and psychological state.

Clarity: Find the right problem, frame it so others can relate to it, and give people directions for what to do.

To apply these principles, be prepared to pitch your idea in six new ways. apply the principles of improvisation to work effectively with others to accomplish more, and engage in adding more service to improve matters for others.

The book is filled with compelling stories, nice examples, and crisp writing.

Here's my pitch for the book: Need You need it!
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