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Product Description
Product Description
The Microsoft CRM 4.0 User Handbook is for people using and evaluating Microsoft CRM. A lot of ground is covered with an emphasis on providing a full and concise summary of all the features of CRM rather than a step-by-step guide. You will understand the sales cycle, how to run a marketing campaign, and how to schedule appointments and service activities. The user interface is explored in full detail, both from a web browser and from the Outlook client for CRM, and you will learn how to run a mail merge to Word and export to Excel. Customisation and workflow features are covered from a user point of view and we do not discuss installation or programming issues (although the author is a programmer). Readers will want to have this book nearby as they explore Microsoft CRM and will keep it handy on their bookshelf as they begin to use CRM to it s full potential.
About the Author
Stamati Crook is a veteran database programmer with over 25 years experience and has implemented many CRM installations as well as authoring the SYNC series of software add-ons for Microsoft CRM from redware.
The Microsoft CRM 4.0 User Handbook is for people using and evaluating Microsoft CRM. A lot of ground is covered with an emphasis on providing a full and concise summary of all the features of CRM rather than a step-by-step guide. You will understand the sales cycle, how to run a marketing campaign, and how to schedule appointments and service activities. The user interface is explored in full detail, both from a web browser and from the Outlook client for CRM, and you will learn how to run a mail merge to Word and export to Excel. Customisation and workflow features are covered from a user point of view and we do not discuss installation or programming issues (although the author is a programmer). Readers will want to have this book nearby as they explore Microsoft CRM and will keep it handy on their bookshelf as they begin to use CRM to it s full potential.
About the Author
Stamati Crook is a veteran database programmer with over 25 years experience and has implemented many CRM installations as well as authoring the SYNC series of software add-ons for Microsoft CRM from redware.
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34% buy the item featured on this page: Microsoft CRM 4.0 User Handbook£21.21 |
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19% buy Microsoft Dynamics CRM 4 for Dummies£7.99 |
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17% buy Working with Microsoft Dynamics™ CRM 4.0, Second Edition (PRO-Developer)£23.07 |
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16% buy Microsoft Dynamics® CRM 4.0 Step by Step (BPG-step by Step) £13.97 |
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