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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
 
 
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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst (Paperback)

by Dr. Rick Brinkman (Author), Dr. Rick Kirschner (Author) "There exist varying degrees of knowledge and ignorance in your repertoire of communication skills, with their consequent interpersonal strengths and weaknesses ..." (more)
3.8 out of 5 stars  See all reviews (12 customer reviews)
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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst + Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases)
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Product details

  • Paperback: 224 pages
  • Publisher: McGraw-Hill Professional; 2 edition (1 April 2002)
  • Language English
  • ISBN-10: 0071379444
  • ISBN-13: 978-0071379441
  • Product Dimensions: 22.8 x 14.8 x 1.8 cm
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon.co.uk Sales Rank: 39,809 in Books (See Bestsellers in Books)

    Popular in this category:

    #16 in  Books > Business, Finance & Law > Management > Human Resources > Professional Development

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Product Description

Product Description

Some people can make life stressful and unpleasant. Others can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst!


From the Back Cover

How to Bring Out the Best in People at Their Worst!...Now Totally Revised for a New Generation of Bothersome Behaviors

Since this best-selling book first appeared, the world has changed dramatically.

Technology has spawned a whole new breed of annoyances. From cell-phone chatters to E-mail spammers to voice-mail hogs, life today is filled with even more people you can't stand!

It's the guy in the supermarket line who is talking on his cell phone instead of unloading his cart...

It's the E-mail "buddy" who jams your in-box with annoying jokes, petitions, and other junk mail...

It's the boss who behaves like a bully and a petty tyrant, and has the power to get away with it...

It's the co-worker who promises results, but never delivers when the chips are down...

At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst.

Sound impossible? It's not. Just ask the millions who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult people. From this one-of-a-kind guide, you'll learn:

  • How to identify 10 bothersome behaviors, and deal successfully with each of them!
  • How difficult people think, what they fear, and why they act the way they do.
  • How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs.
  • How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people.
  • How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!
See all Product Description
Inside This Book (Learn More)
First Sentence
There exist varying degrees of knowledge and ignorance in your repertoire of communication skills, with their consequent interpersonal strengths and weaknesses. Read the first page
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Customer Reviews

12 Reviews
5 star:
 (7)
4 star:
 (2)
3 star:    (0)
2 star:    (0)
1 star:
 (3)
 
 
 
 
 
Average Customer Review
3.8 out of 5 stars (12 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
34 of 38 people found the following review helpful:
5.0 out of 5 stars A brilliant resource for dealing with bad behaviour, 12 Dec 2003
By A Customer
I first read this book about 3 or 4 years ago when trying to improve management/people skills, and found it excellent in shedding light on all sorts of troublesome behaviour at work and at home. It also helped me to deal positively with the problem people and behaviours we all encounter from time to time. I now keep going back to it, particularly when I come across a situation I'm finding difficult, at home or at work. Its brilliant for explaining why people behave as they do, and for suggesting tactics to deal - and it works! I cannot recommend more highly for anyone struggling to understand and deal with an unreasonable boss, a moody secretary, a moaning employee, an angry customer or a difficult teenager.
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19 of 24 people found the following review helpful:
1.0 out of 5 stars Reviewer, Sunshine14 is spot on!, 16 Mar 2008
By Bubbled Soul (South-West London, UK) - See all my reviews
I didn't actually come on here to review this book (I've only read a few pages - that says it all really), I came on here to relist my copy on Amazon's Marketplace because I'm still trying to get rid of it! (After several months). I came to the product page and noticed the rather high rating for this book, was intrigued (perplexed, actually) and so started reading the reviews. Sunshine14's was the only review that seemed right; as I scrolled down further and proceeded to read more and more highly favourable and suspiciously professional-sounding brief 'critiques' from one anonymous 'customer' after another - I had to agree that these fake reviews are most likely from the same person. It was when I read the comment left in response to Sunshine14's review though that I felt so amused and therefore, compelled to have my own say! The "commenter" argues that Amazon reviewers are named as "A customer" when they want to remain anonymous, and that there was one anonymous review every year for 7 years (which I hadn't noticed!) - well, to me, this STRENGTHENS Sunshine14's theory rather than weakening it!!
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16 of 22 people found the following review helpful:
5.0 out of 5 stars I found this book so useful that I couldn't believe my eyes, 2 Dec 1998
By A Customer
This review is from: How to Deal with People You Can't Stand (Paperback)
I was looking for a reference book to aid a seminar I was about to give on interpersonal communications to aid selling skills. The book explains behavioral patterns and groups difficult people under 10 main types. And believe me you know them all! The book also contains live examples, which makes it all the more useful and valuable. I strongly recommend you to read it.
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Most Recent Customer Reviews

1.0 out of 5 stars fake
Most of these reviews sound fake - e.g. how can somebody who has "thumbed" through a book be qualified to write a review? Read more
Published 3 months ago by Publicis

4.0 out of 5 stars Good useful book
A useful book and has some very good ideas to help. Have found it useful when dealing with people who work in a customer sevice environment.
Published 10 months ago by Cathey B

5.0 out of 5 stars What an excellent book!
I've just received this book and thumbed through it and can see people in my office in this book. Can't wait to read it properly. Read more
Published on 12 Oct 2007 by Pauline

4.0 out of 5 stars DIFFICULT PEOPLE
This is both an entertaining and practical book for dealing with all these "difficult" people we come in contact with. Read more
Published on 28 May 2007 by Mr. Alasdair B. Gordon

1.0 out of 5 stars Ignore everyone else!!!
What the F? All these reviews are from the same person - surely not?

The Author maybe?

Bloody Internet - can't trust it! Read more
Published on 27 May 2007 by Sunshine14

5.0 out of 5 stars How To Cope With The Trouble Making Boss.
I have come to realize, that on any job you have. There will be a boss or even bosses that you just can't stand. This is certainly true with me. Read more
Published on 25 Jul 1999

5.0 out of 5 stars Excellent strategies.
This book is an excellent source for those who wish to keep peace with friends, family, and co-workers without lowering yourself to their levels. Read more
Published on 7 Oct 1998

5.0 out of 5 stars good intro to social skills at work
This book provided me with very useful social skills and was at the same time very entertaining!

Based on a simple but effective two dimensional model of behaviour... Read more

Published on 8 Jul 1997

5.0 out of 5 stars Essential Reading
Rather than blaming problem people, this humorous and thought provoking book casts light on the cause of pushy, negative, disruptive and wishy washy behavior, and then provides... Read more
Published on 15 Sep 1996

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