Top critical review
6 people found this helpful
Unreliable. And that's why it get 3* for what is otherwise a good product
on 22 May 2016
This is the 6th Sonicare I (family) have bought over the last 8 years. None has lasted for more that 2.5 years, all failing in the same way. A Braun oral B is still going strong after 6+ years. I have replace it yet again because it does work well when it works. I now have a drawer full of the charging bases.
Originally bought the multifunction versions, but never used anything other than the basic setting, so have migrated to the simplest one which seems to clean just as well. Not a shared device so all the cleaning devices pointless.
The common fault to all: programming goes haywire and then refuses to charge. The one I "forensically examined" showed water ingress into the innards (and no it wasnt used in the shower...), which did not recover after drying. I was pi..d off with the expensive models, but less so with the base model. This unreliability is well documented on line, yet the basic construction does not seem to have been modified over the years.
Model selection is confusing. I still cant answer the question "is the basic mechanism the same in all models"? From a personal usage perspective I would say yes, the additional costs being for addition "functions" which I consider superfluous.
So performance = 5 star, reliability =1 star averaging at 3 stars. Viable (just) for the low end models but not the high end ones. Shame on Philips!
(previous models bought from Amazon, but this one from Boots, on "special" offer bought on the spur of the moment, same regular price as on Amazon