Most helpful critical review
7 of 8 people found the following review helpful
Either a bad unit, or poor product. Not great Amazon experience either.
on 19 March 2015
One star for both the monitor and Amazon.
Received one directly from Amazon today. Box looked like it was opened before, all cardboard lips and edges worn and torn a little bit. Cables inside cobbled together from a bunch of retail versions. Power cable for the wrong country (European 2-bolt instead of UK). I have no issues being sent returns as long as everything is in order. Amazon - if you're sending returns, pay attention to what cables you're putting inside and how you package it - the monitor wasn't even fully covered by the protective cloth inside.
And to top it off no option to select courier collection when using Amazon's online return. On the phone I was told it was because Amazon are "upgrading the website", but that they "don't wish to speculate on when it would be available". Can't be that difficult, clearly something else going on, maybe trying to discourage customers from demanding courier collection, even when they send dodgy items.
The monitor itself suffers from brightness inconsistencies. Bottom and side edges are 20-30% darker than the rest of the display. Top edge is fine and uniform. My taskbar is at the bottom and it was difficult to see detail there. This may sound like a small problem, but is significant enough to warrant it unusable for me. Squinting for detail every time I look at the taskbar is not acceptable in a £600 display. The rest was okay, default colour not to my liking, but adjustable, resolution obviously as expected, possibly one (barely visible) dead pixel - hard to tell without a magnifying glass and I didn't bother as I knew it wouldn't work for me anyway due to brightness issues. Stand and build solid and as expected.
Perhaps it's a lemon and other units are stellar, and perhaps this is why this was previously returned as I believe it must've been judging by sub-par packaging, but I can only describe my experience with the product and the seller, both unfortunately negative. I definitely expected better from Amazon, but had no previous experience with Asus monitors - their other products worked fine for me.
Unfortunately this one's going back to Amazon.