Most helpful critical review
5 of 6 people found the following review helpful
Headset disconnecting SOLVED! (But Sony need to fix it properly...)
on 13 February 2015
I purchased this headset off the back of all the great reviews they seemed to get. I didn't pay too much attention to all the negative ones, as usually I don't experience the same issues as people tend to moan about, but this time it was different.
The setup is simple plug and play, and they worked brilliantly for about 60 seconds before as others have said and as you will read about if you Google them, they then disconnect. They will stay disconnected for a few seconds, then re-connecting again. This would happen over and over until they disconnect again and don't reconnect. You can get them working again by unplugging the USB dongle and plugging it back in again and switching the headset off and on again, but after 60 seconds or so they would disconnect again and around the loop you go...
I returned the first headset back to Amazon who were great as usual and provided a replacement, but I had the same issue with a replacement set as well.
I tried everything again to get these working... Switched off a second Wi-Fi router which was near to my PS4, tested all 12 channels on my original Superhub 1, replaced the Superhub 1 with a Superhub 2, turned off the 2.4GHz frequency, tested all the other 5GHz frequencies, plugged in a 5m USB extension cable to move the dongle away from the PS4 to about 2ft from me and the headset, reset the headset, reset the dongle, but none of these made any difference.
THEN... I plugged a 4 port USB hub (mine was a powered type, but without using the power) into the PS4 and the headset dongle into that and HEY PRESTO no more disconnects!?!?!?
Definitely seems to be a PS4 firmware issue, but it's been going on for more than a year and no update seems to have yet solved the actual problem.
Once I did get them working they are indeed fantastic and worthy of a full 5 stars for sound, quality, comfort and price. If only Sony can sort out the issue so I don't need to have a 4 port USB hub sticking out the front of my PS4 I will update my rating... Thankfully my PS4 is out of sight!
I hope this helps others with the same issue.