Most helpful positive review
4 of 4 people found the following review helpful
Bad Batch Originally - Excellent Response & Resolution
on 5 October 2014
My original one star review and the reply are left below for all to see. I have revised it to five stars until such time as I can form an objective view of reliability based on the "real" product. The Long Life Lamp Company (LLLC) replaced all 10 without question. You can't get better customer service than that and it would be unfair to damn a product just because of a one-off quality issue, immediately and willingly resolved, so for now my 5 stars are based on the light output, illumination quality and value for money. These aspects and LLLC deserve top marks. These LLLC GU10s replaced some I ordered direct from China which either failed or the front part carrying the LEDs literally fell out. I had no realistic redress so it definitely pays to buy from a reputable "named" company. If there is no update to this review it means reliability is up to scratch too!
Original Review "These are utter crap. 4 out of 10 failed since purchase in May. I have since bought another make and so far they are fine."
Response "Back in April - May 2014 we experienced a minor problem with these LEDs, therefore, we are replacing LEDs without any objection. We apologise for any inconvenience caused please do not hesitate to contact us if required, these LEDs come with a 2 year warranty. The problem has been resolved, there is no longer a problem with the LEDs"