Most helpful critical review
9 of 10 people found the following review helpful
Connection stability way below expectations
on 2 May 2014
This is my third sony bluetooth headset. I've had this headset for approx. 3 months now. When it works, it's OK, but there are some annoying flaws with it. I use it connected to a Samsung Galaxy Note 2.
1) When turning on the device, sometimes it goes directly into pairing mode - even though it was paired when I turned it off.
2) If the device has been on, but has been out of range from my cell phone, it is usually not possible to reconnect the two. I have to restart the device.
3) Sometimes the headset/phone randomly drops the connection even though they are within range. The bluetooth symbol on the phone suggests that they are still connected, but neither calls nor music are directed to the headset. I need to restart the headset.
4) Occasionally the phone pops up with a message to pair the two again - even though I did pair them earlier the same day.
I wrote to sony support back in february about issues 1 and 3, and they acknowledged the issues and said they were working on them, promising me a firmware update in march. Nothing has happened since.
All in all, I'm am not satisfied with this product, and it feels like a huge step backwards from previous sony bluetooth headsets that worked far better.