Top critical review
7 of 8 people found this helpful
Great product, but.......
on 9 August 2014
This is a really good tablet and merits 5 stars. My issues relate to Samsung support for and marketing of the product. Before I bought it I had a few queries. I rang Samsung and got answers to all my questions. What I really wanted was the ability to use more than one screen at a time. I was told that was one of the features, but it's not. They've since listed this feature on the main Samsung UK website, knowing it's untrue. I've spoken to them and they've told me it can't be done, but they keep advertising it (it's available on one of the smaller screen versions).
I bought the product to replace a Blackberry 7 inch tablet. This was a clever little product limited by a lack of 3rd party apps. Their customer support was brilliant and way better than Samsung's. Samsung's answer to every question is to refer me back to the website.
Lastly, and it's not Samsung's fault is the issue of Microsoft compability. Microsoft having been at war with Apple for years have now decided to love Apple (if you can't beat them join them), so you can run Outlook on an Apple tablet but not on Android.
So, it's a five star product let down by their customer support and poor advertising.