Top critical review
54 of 56 people found this helpful
Possibly the worst purchase I have made this year.
on 21 April 2015
I purchased this item for a single, 12 day trip to Brazil, from which I have just returned. In total I have purchased 4 of these bags from you (we are a family of 4, traveling as a group). This particular bag fell apart. First the interior pocket spilt. Then the section separating the pocket from the main bag split. Then one carry strap broke.
Given the light use (12 days, one holiday), and the inconvenience this caused myself and my family, on what was meant to be a "holiday of a lifetime" I am not only upset that the policy is not to communicate in person, but not to allow a return beyond 30 days - given it is normal to buy luggage a few day, or weeks before you need it........