Top critical review
Amazon returns process worked perfectly - Unlike the YongNuo YN-568EX II
on 22 March 2016
The Flashgun arrived on time and well boxed. I had borrowed a Canon Speedlite from a colleague and tested that on by Canon 7D. He recommended the YN-568EX II as a friend of his raved about it. With this encouragement, I decided to purchase the YongNuo YN-568EX II Flashgun, the price was such a significant reduction from the equivalent Canon model.
I read the customer reviews and was aware that the battery door might be a little flimsy and it seemed that around 5-10% of reviewers had a negative experience with the product. However, that meant that 90% had a good experience.
Unfortunately I fall into the 10% of negative reviewers.
The product arrived on time, there were no instructions in the box but they are available on-line. I put some fully charged 1800 mAh batteries into the flashgun and attached it to the camera, taking care with the battery door as it is a little delicate. The hot shoe catch is different to the Canon but just as secure. I set the gun to ETTL and tried some shots in a darkened room. The flash fired but the picture had no light from the flash present. I switched the flash off and the pictures taken were exactly the same as with the flash.
I looked on-line and found that I may have to change the metering to make it average rather than evaluative. I tried a number of shots along the way and after 20 or so shots the flashgun reported that the batteries were too depleted to give any more shots. As I had been taking the shots, the recycle time had become longer and longer, going from 2 to 10 seconds.
I had a horrible thought that my camera had developed a fault. I took the depleted batteries from the YongNuo flashgun (They were really hot; almost too hot to hold). I let them cool down and put them into the Canon Speedlite. The Canon flash worked perfectly, recycling sub second and exposing the scene perfectly. I was able to take at least another 20 shots with the same batteries.
I investigated the Amazon returns process and it couldn't have been more straightforward. I printed off some labels, put the product back into its original packaging with one of the labels. I then applied the shipping label to the outside of the box and took it to my local post office. In a few days the refund had been applied to my Amazon account.
I think I was unlucky to get a non working version of the YongNuo. The ease of the returns process has encouraged me to purchase products in the future even if there are a few negative reviews.