Most helpful critical review
8 of 8 people found the following review helpful
and is a great improvement on previous models
on 4 January 2015
This is my 3rd Garmin Satnav, and is a great improvement on previous models. The attraction (apart from the fact that it was on a lightning deal!) was the free lifetime maps. The problem is that in order to register the new device and download new maps you have to install "Garmin Express". Like thousands of other Garmin customers I tried to do this on my Windows based laptop only to find that installation repeatedly failed. Searching YouTube revealed this to be a common problem, with loads of supposed solutions that involve tinkering with the OS of the machine. Wasted nearly 3 hours on this, then rang Garmin UK - on hold for about 30 minutes, then eventually got connected and was told that this was an acknowledged fault, but they would email me a solution. The solution arrived but didn't work. More waiting, then connected again - and then was told that the problem was down to Microsoft, as they had supplied a Security Update back in August 2014 which prevented Garmin Express installing. Was sent another email, telling me to uninstall this update, then reboot the computer and start all over again. Did everything as instructed and again failed to install. Eventually got a link from the U.S. which enabled me to bypass the Security Update and install Garmin Express. About 5-6 hours wasted in total, and the failure to deal with this issue back in August speaks volumes about Garmin's Customer Service. Once I connected the Satnav via Garmin Express, upgrading the firmware was quick and straightforward, but the maps took 3 hours to download and install (even over a 100mb Fibre Optic connection). The machine works well, seems to be better made than the previous model, and the method of fixing to the screen is a great improvement - the ball/socket/rubber cup is fitted together as a single unit and attached to the screen, and a new simple "click on / click off" coupler makes the process quick and straightforward. The screen is clear, traffic system works well, and overall it is a good machine. However, given the Garmin Express problem - still unresolved as far as any new purchaser is concerned - I cannot recommend this unit (unless you have an Apple Mac, in which case Garmin Express should work).