Most helpful critical review
8 of 10 people found the following review helpful
Good monitor, bad customer support.
on 28 July 2014
I bought this monitor a little while back when upgrading from a TV. First off, the monitor was fantastic.
• Easy to set up
• Great resolution and response time
• Buttons on the side of the monitor can be awkward
• BenQ customer service
I had the monitor only for a couple of days until I had noticed a dead pixel near the right of the centre of the screen. I figured if would be okay as every company gets faulty items and I would just be able to return it and get a new one. Nope. I contacted BenQ and the first time, they hadn't replied. After waiting a week and a half, I contacted them again and this time they replied and claimed that the dead pixel I had described was not in their policy for replacing (either 3 in a row on anywhere but the centre or 1 in the centre) and they refused to replace it. At this point, I had to rely on Amazon with their fantastic customer service and they posted another monitor when they received the broken one the next day. It's been matter of weeks and it seems okay so overall it's a good monitor minus the price.