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Customer Reviews

938
4.2 out of 5 stars
TomTom Start 25 5-Inch Sat Nav with UK Maps and Lifetime Map Updates
Style Name: UK & Ireland - Lifetime MapsSize: 5"Change
Price:£79.00+Free shipping with Amazon Prime
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581 of 597 people found the following review helpful
on 16 October 2012
This is my second TomTom, my first was a GO700 which is still going well after 8 years. I changed because I fancied a large screen and the new features. I deleted my old TomTom Home2 site on my computer completely and installed the new one for the Start called 'MyTomTom' which is a free download on the TomTom main site page 'Getting Started'. I would advise you to do the same to avoid any problems if you have a previous TomTom.

My Sat Nav was up to date straight out of the box but I connected it up and it updated the traffic cameras and some shared map info with no problems. You can check if yours is up to date by going to 'settings',then 'me and my device', then 'about my device'. At the time of writing an up Sat Nav will read on the second line (App 12.045.1067676.84 (0) 2041, 19/9/2012 [the date I did it, yours will have a different date of course] OS 1017068. Be warned this is not a fast process even with a Broadband connection!

I really like the 5" screen it's bright and clear and the voice is clear and very loud. The new holder remains with the Sat Nav when you remove it from the windscreen and folds flat - which is a very good idea. If you did have any problems with it, it can be easily removed and cheaply replaced. Putting it on a windscreen and removing it is simplicity itself. Having spoken road names is great and you are sometimes surprised by the fact that you never really knew the name of a road you travelled on for years! Not all the voices work with spoken road names you must choose one that says it speaks street names of which there is only one English one on my Sat Nav (Serena). I found it picks up the satellites very quickly and the speed at which it processes routes is very very good. All the new features are really good and worth having and the Points of Interest are amazing - they even give you the telephone numbers so that you can call to book a table or to check if an item is in stock etc. I was originally frustrated by the fact that it didn't have a battery indicator, so I couldn't tell if it needed to be charged or if it was fully charged, but one suddenly appeared! I don't know whether it came with a download/update or whether it needed a good charge first before it appeared but it's there now - hoorah! I found that the home charger for my Blackberry phone which has a micro connection charges it up perfectly or it can be charged by your computer with the lead supplied in the box.

All in all this is a really excellent Sat Nav and I am absolutely delighted with it. I have no hesitation in recommending it to all those who don't need to use it as a phone; don't want the Live Link traffic updates and get frustrated by voice recognition systems that don't recognise what you say.
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74 of 76 people found the following review helpful
on 14 October 2014
I read all sorts of woes about this model but its great:

* Very quick to start up
* Quick to find satellites
* I like the new Motorway lane guidance
* The mounting is superb
* It is thin and light enough to go into my pocket
* Updating the maps is easy although, inevitably, a 3GB download takes a while: 2 1/2 hours in my case

The only issue I had was that it wouldn't connect via MyDrive. I phoned TomTom and they could not have been more helpful - apparently I had to de-register my old TomTom Go 700 before the new one would connect.
As many others have noted, phoning is much better than the website support which I found largely incomprehensible !
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57 of 60 people found the following review helpful
on 29 January 2015
Generally a pretty decent bit of kit, but with some irritating features. The good points first: boots up quickly, very clear and functional screen, plenty of volume and a clear voice that tells you the name of the street/road for the next turning and where you are heading for. Sufficient personalisation features for a Sat Nav of this price (I paid £79 for my unit), the speed camera warnings are a useful addition too. The irritation points are: When keying in a destination or post code you have to toggle between two screen as letters and numbers aren't viewed on the same screen. The Sat Nav and sucker mount are all in one piece, so when you park you car you have to take everything off the windscreen rather than just unclip it from a permanent windscreen mount (like my old Tom Tom), this is a fiddly job when re-mounting the unit as the rotating ring that pulls the sucker-mount to the windscreen rarely locks at the first attempt, and just springs back resulting in the unit falling onto the dashboard, the operation has to be repeated several times before it sticks. The on/off button is located at the back of the unit, top right hand corner. Having stuck the unit on up against the windscreen it's almost impossible to get your fingers behind to turn the darned thing on! I've had this unit for a month now and have been misdirected a couple of times. My old "Tom Tom One" of 8 yrs never put a foot wrong! I haven't been able to update the maps yet as I have an Apple computer that is not compatible with Tom Tom software, again, disappointing. Upgrading the maps may well sort out the couple of misdirections I have had.

I am perhaps being a little picky about the hardware, but the software is great. Hardware gets 3 stars and software gets 5 stars, result, a 4 star rating.
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98 of 107 people found the following review helpful
on 9 January 2014
This is my 3rd TomTom and I've beeen very happy with the previous models. I mainly bought it for the free European map updates as they are very expensive to buy. Apart from the free map updates its good points are the large clear screen and clear spoken directions including street names. The bad poins are:
- Long boot-up time, about 60 seconds
- Ridiculously long time to find satelites after boot-up. In the half dozen times I've used it the time to find a salellite has typically been 10 minutes and on one occasion it was closer to 20 minutes. I do have a heated front windscreen which could potentially interfere with the signal but my previous two TomToms have had no problem whatever finding a satellite in 20 seconds or so with the same windscreen and the units positioned in the same place. Also once it has foumd a satellite it works fine and doesn't lose satellite contact.
- The mount is very inferiour to my last TomTom. It doesn't detach from the main unit so the suction cup can't be left in place when the unit is detached. This for me is a major deficiency as I like to remove it from sight when I park in a public place and its a lot of fiddling to remove the suction cup and then reattach it. I suggest you only buy this model if you're happy to leave it in place all the time.
- The screen sensitivity isn't quite as good as previous units using a finger though its fine with a stylus.
- People have mentioned the long time to update maps. Whilst it took about 90 minutes it was fairly straighforward. However, the one-time free update to the speed cameras doesn't seem to have been offered as it said 'camera updates expired' and at the end of the map updates the speed camera database was still about 6 months old. It was bought new from a major supplier and in a sealed box so I think the camera update should have been available.

I've had it about 2 weeks and am undecided whether I should return it for a different make or model or just try a replacement initially to see if the time to find a salellite is better though the poor mount would still be an issue.
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52 of 57 people found the following review helpful
TOP 1000 REVIEWERon 21 June 2012
I needed a new Satnav as my old one was very ancient, a bit battered and I hadn't updated the maps for seven years! It was a basic Tom Tom One but I liked it very much, especially the ability to re-route if you encounter a hold up. I asked for a new one for my birthday and got this, and was somewhat worried about it on reading the Amazon reviews - would it get a GPS signal, would it charge, would it still have the software that allowed re-routing? Well, so far I'm very satisfied as it does all of those things, plus I now have up-to-date maps and a nice non-chunky wide-screen satnav.

Other positives after a two-week trial: the lane advice is nice; I like the spoken directions telling you the name/no of the road you are joining and the direction of travel; it fits nicely onto the windscreen without leaving much of a mark, and it beeps at you when a "safety" camera is near. Not 5 stars because there is a bit of meanness evident by Tom Tom not including a case, but I bought a nice pencil-case from W H Smith that fits it for about three quid!

Slight confusion around Tom Tom Home v My Tom Tom (its the latter you have to use). Make sure you do the mandatory software update before you use it. My car is a Seat Leon - don't know if that's important.

So far, so pleased. Will update if things change...
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121 of 133 people found the following review helpful
on 28 May 2013
Happy with the Start 25, spec and price.

However, 3 or 4 days after receiving delivery, I get a message from TomTom stating that my subscription to Speed Cameras ends today, and I need to pay another £19.99 to get the updates!

Also, you cannot back up this device. TomTom have disable the 'Tomtom home' software on it. You can only use 'My TomTom' website.
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20 of 22 people found the following review helpful
on 10 August 2013
I gave up on this device because the setup was too much hassle.

It comes with no maps or voices installed, so you have to go to Tomtom's website, create an account and download maps and voices. The device itself kept going to sleep so the website always complained that no device was connected. Also the device never remembered my language choice, I had to pick it every time I started it. When I entered the device's serial number on the website it decided the device was an XXL and not a Start 25.

After some struggling I discovered you have to send proof of purchase to get a key to download the maps. When I got the key the website told me it was incompatible with my device so I still couldn't get the maps. At that point I boxed it up and sent it back. It may be very nice when it works, but it shouldn't be so hard to get working.

I've now got a Mio device. All I had to do was charge it and turn it on. Set language and home location (which it remembers) and I'm up and running. If only the TomTom experience had been like that I would have kept it.
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43 of 48 people found the following review helpful
on 15 December 2014
I don't know if I have ever written a review before but I am at a loss as to what else to do. Apparently, I am past my return date, but having only had cause to use this three times since I bought it, and wishing to persevere when it did not at first work intuitively, I feel this is somewhat unfair. It was a sizeable outlay for a piece of plastic that is about as efficient at telling you how to get from A to B as a Toby Truck. I can't afford to spend £90 on something that basically does not work! The thing can barely find GPS signal even when my ohone has it. When it does it gets into an insistent loop of making me try to start every journey from home no matter where I am. No matter how many times you try to clear the route and re-enter it takes you in the most infuriating loop and ignores all alternative commands. GRRRRRR! I am no technophobe, I am proficient with ICT. This thing is simply not working properly. Also, it cannot detect key input correctly, and when it does, just guesses completely at what you intended to press, so I'm looking for a BS postcode and it's giving me somewhere beginning with H! ARRRGGGGHH!!!!! it is painful. I use my phone and put up with the mobile data charges rather than use this.
I usually ignore the negative reviews, as there's always a negative Nancy somewhere on Amazon, but please please heed all the warnings and avoid buying this useless product at all costs. I am now stuck unable to return a piece of useless cr.. Depressing to say the least. Amazon, if you are reading, please contact me as this seems eminently unfair.
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10 of 11 people found the following review helpful
on 22 March 2014
Nice landscape view which rights itself which ever way up it is used - this matters because it allows it to be mounted in different ways. It is sold as a starter sat-nav, but is much better than the earlier more expensive TT model it replaced. It sometimes sets the position quickly but can take several minutes if it cannot 'see' the sky well; it has many options including the Artificial Intelligence that is based on traffic flow at different times of the day. Can be set to exclude certain types of roads. Also can be set for walking and cycling - but there is a draw back here as off road is not mapped; there are many user adjustable options and additional voices can be downloaded - some free. I like being able to toggle a different route if you do not like the one chosen.

It has itinerary planning and the option to set 'way-points' though something I have yet to master. One of the best functions is Assisted Lane Changing at complex junctions and especially on motorways.

It can be separated from the universal joint and suction pad, but in practise it is simpler to leave it in place - especially as the pad assembly acts as a capstan to store the power cable; you would do this rather than fiddle with the little plug, which although better than the old type is still awkward to align. Just one thing here the cable does twist slip inside the insulation after a while and is a little awkward to stow - but are cheap to replace. This is the reason I deducted one star.

It has updates at least weekly if you wish to download them - by simply installing a little program - it is almost automatic. You can choose just official TomTom road changes or peer changes too. My version has 'free maps for life' - that is as many years as they think it Will last - not the life of the user!

I bought the Amazon case; the display has many skins and levels of brightness and, though I fitted a GlareStomper shrouding to shade the screen .

This model would suit first time buyers or seasoned sat-nav users.
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3 of 3 people found the following review helpful
on 16 December 2014
If you've used a TomTom before then you'll know what to expect. This works really well at a great price. I bought it to replace an older model which had become slow to find a signal after a few years of use. This new model is quick to find itself and quick to plan routes etc. It's permanently attached to the windscreen mount, so you have to take the whole thing off at once, but the attachment is really well designed and sticks to the windscreen really quickly and securely - much better than the old one which kept falling off. Can't fault it so far. Used it on a 6 week trip through France and Belgium recently with no problems whatsoever.
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