Top critical review
2 people found this helpful
Avoid, Unreliable, Poor Customer Service & Over Priced
on 13 October 2015
Avoid at all costs. I bought one of these (WV70 top of the range) which sprays water from the base of the unit as it vacuums and leaves unsightly smears on any surface it comes into contact with. It lasted a few months and then wouldn't hold a charge, which having read reviews from other customers who seemed to have similar issues. I contacted Karcher who after some lengthy discussion and a screenshot of my original Amazon order, agreed to replace the item, I had to wait for them to send a collection bag and then on receipt of my vac they sent me a replacement, the whole process took around 2 weeks. I then find the replacement item is a cheaper, lower grade model. I called Karcher who explained they had replaced the item (which was my right anyway) and that they didn't have to replace it with another top of the range. I've read reviews like this before and often think the customer was maybe difficult or awkward, let me assure you I was none of the above but feel now I should at least warn other potential buyers to avoid this product and look for the much cheaper Vax models which I have now purchased, It cleans all surfaces far better than the Karcher ever did and the item is still working perfectly after many hours of use. Avoid Karcher, unreliable, poor customer service and way over priced.