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Faulty almost from the offset - now I have a problem panel refurbish replacement
on 9 July 2013
Ordered this on the 27th of May. Within 4 weeks, the PSU had died in the unit. Contacted ASUS, completed an RMA and within a week I had a pickup/dropoff date for a replacement. Fanastic, right?
Replacement arrived. Clearly previously opened, box was retaped, insides were missing bags and what bags there were, were clearly opened already. Unit itself looked in good shape, but I noticed it was missing some packing tape the original unit had around the case edging.
Set it up, seemed fine. In broad daylight in the attic room, all seemed good. Then came night. Then came the dead pixel bang centre right and even worse, very bad backlight bleed all around the edges, especially top left. I can't begin to describe how much worse this one is, than the original.
So Ive again completed another RMA, about the backlight bleed as it seems that dead pixels are simply an accepted potential fault of LEDs nowadays. Can't return if you have less than 5 or something. I guess I'll see what comes of this latest RMA but irrespective, buyer DEFINITELY beware.
I spent half a grand on this and within 4 weeks, I not only had it breakdown but also then replaced with a refurbished unit that, whilst it could be switched on, had a much, much worse display (the original unit had no backlight bleed and no dead pixels).
As a consumer, I feel utterly betrayed and left holding second hand goods. If it had been 2 years into the 3 year warranty, I would have no problem with that, replacement unit issues aside but that I had it for barely just 4 weeks before it died is appalling.
The second RMA for excessive backlight bleed has been accepted without any requirement for me to provide evidence. Is that normal? Or are they inundated with RMAs of this nature that they dont even look into it?
Second RMA unit has arrived. Clearly also refurbished. Set it up, no backlight bleed and no dead pixels (that I can see yet). On the surface this would appear to be working more closely to the original new unit. However, this unit is a little tatty, marks around the housing, stickers restuck using different glue, leaving clear lines and general handling marks. It's just not what I expect after a few weeks of buying new. One star review stands. I wouldn't buy another Asus monitor again and would look very closely at the warranties for all other manufacturers.
Guess I spoke too soon. Monitor #3 has three stuck pixels when viewed on a white background. Two just above centre, close together and one in the lower left of the screen. This is an utter shambles. Do not buy an Asus monitor.